Customer Service Representative

2 days ago


Naperville, Illinois, United States TownePlace Suites Naperville 1843 W Diehl Rd - Naperville, IL Full time

At TownePlace Suites Naperville, we are seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who enjoy providing excellent customer service and have strong communication skills.

Job Overview:

The Front Desk Agent will be responsible for managing reservations, handling customer inquiries, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer issues.

Responsibilities:
  • Reservation Management:
    • Receive and process reservations via phone and email.
    • Enter reservations into the computer system and provide additional information.
    • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  • Customer Service:
    • Check in and out guests efficiently.
    • Process customer payments and post applicable charges.
    • Inform customers of credit holds and conduct customer surveys.
  • Professional Relations:
    • Maintain the company's professional reputation by providing superior customer service.
    • Assist and support area personnel as needed.
Requirements:
  • Education/Certification: High school graduate or equivalent.
  • Experience: Customer service and data entry experience preferred.
  • Skills/Abilities:
    • Excellent communication and public relations skills.
    • Well organized and attentive to detail.
Salary:

We offer a competitive salary of $16-$17 per hour, depending on experience.

Benefits:
  • Employee assistance program
  • Employee hotel room discount
  • Health insurance
  • Holiday pay
  • Paid training
  • Professional development assistance

Are you a motivated individual looking for a challenging role? Do you possess excellent communication and problem-solving skills? If so, we encourage you to apply for this exciting opportunity



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