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Customer Service Representative/Revenue Specialist

3 months ago

Fort Worth, United States Silver Creek Materials Full time
Job Title: Customer Service Representative/Revenue Specialist

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification: Non-Exempt

Position Type and Schedule: Full-Time

Schedule: Monday - Friday: 8:00am-5:00pm

Saturdays 7:00am 1:00 pm

Compensation: $18.00

Position Overview: Silver Creek Materials is seeking a Customer Service Representative/Revenue Specialist with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Retail Manager.

Benefits: Silver Creek Materials offers competitive pay, and eligible employees can elect medical, dental, vision, life, and ambulatory insurance. Employees also enjoy paid company observed holidays, as well as paid vacation and sick time.

Additional Benefits: Employees can enjoy the use of the lake and gun range

Position Key Responsibilities:
  • Revenue Management: Overseeing and managing the entire revenue cycle, from billing to collections.
  • Financial Analysis: Analyzing financial data to identify trends, opportunities, and areas for improvement in revenue generation.
  • Billing and Invoicing: Ensuring accurate and timely billing and invoicing to customers.
  • Collections: Managing accounts receivable and ensuring timely collections of outstanding invoices.
  • Compliance: Ensuring that all revenue-related processes comply with relevant laws and regulations.
  • Reporting: Preparing detailed reports on revenue performance and presenting findings to management.
  • Process Improvement: Identifying and implementing improvements to revenue processes and systems.
  • Customer Relations: Handling customer inquiries and disputes related to billing and payments.
Required Skills / Qualifications:
  • Preferred: Bilingual in English and Spanish.
  • Have a friendly, energetic and vibrant personality.
  • Ability to multitask and thrive in a fast-paced environment.
  • 3-5 years' of preparing revenue reports and presenting to management.
  • 3-5 years' of billing and invoicing experience.
  • Self-motivating with a strong work ethic to exceed company and personal goals.
  • Experience using a Point of Sales System in a retail environment preferred.
  • Experience providing customer service over a multi-line phone.
  • Willingness to work in a team environment and assist co-workers / peers in job duties.
  • Be able to effectively communicate.
  • Must be dependable and able to receive direction.
  • Must have a valid Driver's License.
  • Knowledge of landscaping materials and recyclables preferred not required.