Medical Front Desk

6 days ago

San Francisco, United States HealthRIGHT 360 Full time

Medical Front Desk / Access Coordinator - Integrated Care Center 1563 Mission St, San Francisco, CA 94103, USA Req #122 Monday, November 18, 2024 HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, and chronic medical conditions. We provide team-based care in an integrated care setting. We are looking for a mission-driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. Benefits and perks: HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more Employees qualify for public loan forgiveness programs. Training and professional development opportunities. Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do. Job Overview COVID-19 vaccine and booster required. This is a union position. Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, insurance eligibility, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments. Key Responsibilities Clinic Intake Responsibilities: Schedule medical, dental, behavioral health, and psych appointments and direct calls throughout the agency. Check insurance eligibility for all patients scheduled for the following day. Monitor and address all faxes that come in daily. Collect appointment payments and record information in our EMR. Assist with enrolling patients into HSF (Healthy San Francisco) program and MediCal. Make follow-up calls for providers; calls to confirm next day’s appointments. Greet and provide superior customer service to patients, guests, clients, and vendors. Communicate clearly on the phone and accurately take and deliver messages. Work 2-3 Saturday shifts a year. Documentation Responsibilities: Perform general administrative tasks; filing, organizing, data entry, and billing. Process patient/client data entry in various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements. Administrative Responsibilities: Manage receipt and routing of agency mail (incoming and outgoing). Manage cash box daily reconciliation. Assist and direct callers and visitors to appropriate employees and departments. Excel working both independently and in a team-oriented environment. Orientation, training, and assisting of volunteers on certain front desk responsibilities may be assigned. And other duties as assigned. Education and Knowledge, Skills and Abilities Required Qualifications: Prior experience in front desk reception, administrative and/or customer service. Exhibits a professional demeanor and can discreetly handle sensitive and confidential information and ability to work under pressure. Strong organizational, interpersonal, listening, speaking, and written communication skills. Ability to assist callers and visitors in an approachable and welcoming manner. Ability to work effectively with all levels and types of employees, management, clients, and guests. Ability to work cooperatively and effectively as part of a team. Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented. Strong proficiency with Microsoft Office applications (Excel, Outlook, and Word), specifically Word, Outlook, and internet applications. Experience working with staff and volunteers. Excellent attention to detail, ability to work independently, and strong organizational skills. Commitment to working with diverse communities, including communities of color and LGBTQ+ folks, those experiencing housing insecurities or are homeless, individuals dealing with substance use, HIV/AIDS patients, and persons with mental health conditions. High School Diploma or GED equivalent. Desired Qualifications: 2 years experience working in a medical front office setting, preferably in a community clinic with medical and/or dental experience. Familiarity with other community agencies in the Bay Area to make appropriate referrals. Knowledge of Healthy SF access program and One-E-App experience (CAA Certified). Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services. Bilingual language capacity (Spanish/English). Covid-19 vaccine and booster is required for this position. Exemptions are not accepted. We will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

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