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Clinical Account Manager

2 months ago

Beachwood, United States MIM Software Full time

MIM believes the initial sale of our software is just the first step in the journey with our customers. Maintaining a devoted customer base is a core part of our strategy. You will be charged with understanding the current needs of our sites and helping them overcome challenges in their clinical workflow to evolve their use of our products. We are looking for candidates with a strong track record of delivering exceptional results with a patient focus, developing deep & strategic account relationships, and executing strategic account plans.

What You'll Do:

    • Collaborate to build and nurture customer relationships, foster a cohesive customer experience, and identify and solve problems before they happen
    • Understand departmental processes, how MIM products are installed and used, and various customer roles within their department (ex: Technologists, Radiologists, etc.)
    • Develop a clinical and anatomical knowledge base and MIM product expertise in Nuclear Medicine
    • Recognize and engage customer stakeholders at managed sites to drive the effective utilization of MIM Software products compelling customers to implement new processes and identify opportunities for cross-selling
    • Work in a cross-functional capacity across the organization to communicate customer needs and ensure customer follow-up takes place in a timely manner
    • Capture customer feedback and interactions in our CRM.
    • Report to direct management on current customer activities such as software upgrades, training, proactive customer interventions, and contract renewal
    • Provide software training, basic technical support, and new feature presentations to customers over the phone, online, and in person
    • Collect on and perform renewals of our customer's service and maintenance contracts
What You'll Need:
    • 4+ years of account management or sales experience preferably in a clinical setting
    • A bachelor's degree is preferred
    • Highly competent in a multitude of IT capabilities to support business needs including CRM
    • Strong communication and interpersonal skills to build lasting connections
    • Time management and organizational skills with the ability to multitask
    • Proven ability to navigate hospital institutions
    • Willingness to travel up to 30%
What You'll Get:
    • Hybrid work environment so you can work remotely as well as enjoy the office
    • MIM pays 100% of your insurance monthly costs; including medical, dental, vision, disability, and life insurance
    • Each employee received a Health Savings Account (HSA) that fully covers the medical deductible
    • 20 vacation days and 11 paid company holidays, including the time between Christmas and New Year's Day
    • A 401(k) with a 4% match that is 100% vested on day one
    • Annual Bonus Program
    • Up to $8,000 in continued education costs annually
    • Relaxed office setting where jeans are the norm
    • Free snacks and beverages at the office
    • 24-hour access to an in-office fitness center


Wait, what does MIM do?

MIM provides medical imaging software to imaging centers, hospitals, specialty clinics, research organizations, and pharmaceutical companies across the globe. Our mission is to enhance patient care by providing tools to support the diagnostic and treatment process so the physician can focus on the patient.

Diversity Equity and Inclusion

MIM is committed to fostering a diverse and inclusive culture where everyone can contribute and thrive. We'll encourage, support, and learn from each other's perspectives. This is both the right thing to do and vital: diverse perspectives fuel innovations that enhance patient care.