Customer Support Rep

2 months ago

Evansville, United States Archer Daniels Midland Company Full time
Job Description

Customer Support Representative - Evansville, IN
ADM Ag Services & Oilseeds
This is a full time, nonexempt position

This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Ohio River Valley region.
As a member of the Customer Support Team, this individual will represent ADM by being customer-focused, committed to accuracy and reliability in a fast paced environment.

Responsibilities
  • Partner with the Origination Team to create and maintain excellent relationships with customers
  • Obtain strong working knowledge of ADM products and systems
  • Review various reports daily to balance, ensure accurate application, etc.
  • Process customer requests and respond to inquiries
  • Research and obtain resolution of any customer issues
  • Process settlements and monitor accounts receivable
  • Cross training on all CSR responsibilities
  • Other reasonable tasks as assigned by manager
Skills and Qualifications
  • A service-oriented focus on both internal and external customers
  • Ability to multitask, adapt and preform consistently in a fast paced environment
  • Strong written and verbal communication skills
  • Ability to collaborate in and work as a team
  • A positive customer centric disposition
  • Proficiency in Microsoft Excel, Word and Outlook
  • The ability to learn web-based and other computer applications as needed
  • Experience using internal systems is preferred
  • Bachelor's degree or previous Customer Support experience is preferred
  • Decision-making abilities
  • Attention to detail
Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check

"AJCIND"
REF:91884BR

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and InclusionADM.

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
  • Physical wellness - medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
  • Financial wellness - flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers' compensation, legal assistance, identity theft protection.
  • Mental and social wellness - Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
Additional benefits include:
  • Paid time off including paid holidays.
  • Adoption assistance and paid maternity and parental leave.
  • Tuition assistance.
  • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

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