Front Desk Receptionist

2 months ago

Minneapolis, United States Sherman Associates Full time
Job Description
Be a part of something great and find yourself At Home, At Sherman Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

We are seeking a Front Desk Receptionist to join our Sherman team at Riverside Plaza in our Resident Services Office.

Core Responsibilities

  • Welcoming visitors and company personnel by greeting them in person or on the telephone.
  • Answering and transferring telephone calls in a prompt, courteous and professional manner.
  • Work with emergency personnel, residents, and public in a professional manner to solve any problems that occur.
  • Maintaining a professional appearance in the RSO front desk areaand high standard of business etiquette while interacting on the telephone and in person.
  • Receiving and sorting mail; copying, scanning, sending documents.
  • Provides customer service and maintains security and safety of people and property at Riverside Plaza.
  • Entering maintenance work orders in Real Page as needed.
  • Fills out miscellaneous paperwork (e.g. parking contracts, key logs, proximity card requests, etc.) whenever necessary.
  • Other tasks & duties as assigned based on business need.
Experience and Skills
Education & Experience
  • 1-2 years of related customer service experience is required; ideally in a role with emphasis in direct customer relations.
  • High School Diploma or GED is preferred.
Required Skills & Abilities
  • Ability to work in a team based environment.
  • Ability to maintain confidentiality.
  • Skill in both verbal and written communication.
  • Ability to work with minimal supervision.
  • Knowledge and ability to work with diverse economic, racial, and cultural populations.
  • Oral and written language proficiency in Somali, Oromo, or Arabic is preferred.
  • Ability to respond to emergency situations in a calm, professional manner to internal and external customers.
  • Proven discretionary judgment with ability to resolve both routine and non-routine conflict issues.
  • Demonstrated ability to effectively handle a multi-tasking environment.
  • Knowledge in basic-intermediate computer skills to perform required monitoring, data entry, and dispatch reports.
  • This position regularly requires long hours and frequent weekend work.
  • Must be able to work weekends and evenings on short notice, when necessary.
WORK ENVIRONMENT
  • This position operates in a residential housing and office setting. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.
PHYSICAL REQUIREMENTS
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Job Benefits
Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes
  • Low Deductible Health Insurance Plans
  • Fully paid short term disability
  • Fully paid life insurance
  • Additional Supplemental Insurance Policies including
    • Voluntary Accident & Critical Illness
    • Hospital Indemnity
    • Long-Term Disability
    • Pet insurance
    • Fully paid employee assistance program
    • Fully vested 401k company match program
    • 9 Paid holidays and competitive PTO program (starting at 15 days annualized - only add for residential)
    • Starbucks and Hotel discounts
    • Charitable giving strategy with corporate match


Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com

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