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Front Desk Daycare Receptionist

3 months ago

Minneapolis, United States P&C Business Enterprises Incorporat Full time
Job DescriptionJob DescriptionThe Front Desk Daycare Receptionist serves as the first point of contact for parents, children, and visitors at the daycare. This role requires excellent communication skills, a welcoming  and inviting demeanor, and the ability to manage some administrative tasks.
 
  Customer Service:
  • Greet parents, children, and visitors with a friendly and professional attitude
  • Answer phone calls, respond to emails, and handle inquiries about daycare services, policies, and availability.
  •  Assist parents with the check-in and check-out process for their children.
  •  Provide information and assistance to parents regarding schedules, billing, and daycare events. 
  •  Ensuring security protocols are followed, such as signing visitors in and out, and ensuring only authorized individuals pick up children.  
  •  Ensuring reception area and lobby are tidy and welcoming for parents and visitors.   
     

  Administrative Duties
  • Maintain accurate records of attendance, enrollment, and emergency contact information.
  •  Schedule tours and appointments for prospective families.
  •  Handle administrative tasks such as filing, photocopying, and restocking daycare supplies in rooms
  •  Ensure that all visitors sign in and out, and maintain security protocols. 

   Communication
  • Relay messages between parents, staff, and management if not able to get in contact with one another. 
  •  Distribute newsletters, updates, and announcements to parents.
  •  Coordinate communication with parents in case of emergencies or incidents. 

    Support Functions:
  • Help with classroom management when necessary, such as during peak drop-off or pick-up times. 
  • Provide general support to daycare staff as needed. 

  Qualifications
  •  High school diploma or equivalent (required).
  • Two or more years of customer service experience (required)
  •  Previous experience with children or early childhood education setting (preferred)  
  • Previous experience as a receptionist (preferred)
  • Excellent communication skills with a focus on customer service
  • Strong work ethic and positive attitude
  • Familiar with computers and scheduling software( Proficiency in Microsoft Office (Word, Excel, Outlook) and daycare management software. 
  • Excellent multi-tasking skills
  •  Dependable, punctual, and able to work in a fast-paced environment.  

 Requirements
  1. Background Check: Must pass a criminal background check and child abuse registry check. 
  2. Health and Safety:Current CPR and First Aid certification (or willingness to obtain). 
  3. Availability: Ability to work flexible hours, including mornings and evenings, based on daycare needs. This position is ideal for individuals who are passionate about early childhood education, possess strong customer service skills, and enjoy working in a dynamic, family-friendly environment.