Office Manager II
1 month ago
Level
Management
Job Location
RO Willow Grove - Willow Grove, PA
Position Type
Full Time
Travel Percentage
Occasional Inter-Office Travel
Job Shift
Day Shift
Description
Rothman Orthopaedics is looking to hire a full time Office Manager II to support our Willow Grove, PA office
Schedule: Monday through Friday 7 AM to 5 PM
Job Summary:
The Office Manager II is responsible for the fiscal oversight of a medical office (> 35,000 Annual UE, and/or unique identifiers) including supervising all office staff, and may oversee an Office Lead at a satellite location. The Office Manager II has demonstrated experience maintaining stable operations at a smaller scale, and is transferring the skill set to a larger, more complex setting. The focus of the Office Manager II is to create an engaged team of employees to assure an exceptional patient experience, from initial contact to care follow up. The Office Manager II has a basic understanding of the overall practice financial model, and is focused on impacting local referral sources to continue to develop the regional physician network. This position has adequate knowledge of RO's policies and procedures and is an accessible resource for the office's employees, physicians, patients and customers. Service, clinical and fiscal excellence, with the ability to grow a medical practice is the responsibility of the incumbent.
- Organizes daily office operations and procedures including planning, reviewing and maintaining office schedules.
- Assumes fiscal responsible for P&L, co-pay collection, batch reconciliation, petty cash, precertification processes and overtime management.
- Communicates information to customers, physicians, and staff.
- Collaborates with Clinical Support staff to ensure that quality patient care and services are provided. Addresses patient complaints to full resolution.
- Maximizes office productivity through proficient use of time. Maximizes FTE utilization.
- Monitors work processes and evaluates outcomes.
- Resolves employee and physician complaints; consulting with regional managers as necessary.
- Networks with referring and primary care physicians, insurance carriers and nurse case managers while working closely with Marketing and the Business Office
- Conducts regularly scheduled staff meetings. Attends and participates in Manager meetings and Manager/Director meetings as required.
- Assists transcription department with the collection of missing dictation.
- Participates in the interview process of new hires and termination of staff. Trains, and assesses all staff. Evaluates performance and recommend merit increases, promotions, and disciplinary actions. Maintains personnel records on all staff including vacation and sick leave, reviews and disciplinary documentation in conjunction with Human Resources and Payroll departments. Adheres to and enforces all Human Resource policy and procedures.
- Oversees medical supply inventories and reordering stock when necessary following the guidelines of the Accounting and Inventory Supply Manager.
- Ensures that all accounting documentation (invoices, receipts, purchase orders) are handed in a timely manner.
- Manages payroll and monitor staffing hours and schedules.
- Contributes to short and long term organizational planning as a member of the management team.
- Resolves problems in administrative areas and ensuring compliance with regulations and standards.
- Serves as a liaison between clinic and internal as well as external agencies.
- Manages and maintains office space. Troubleshoots and maintains office equipment
- Exemplifies the Mission, Vision and Values of the organization.
- EDUCATION: High School or GED required; Associate's or Bachelor's degree preferred
- EXPERIENCE LEVEL: One (1) to three (3) years medical practice management experience or equivalent
- KNOWLEDGE: Orthopaedic medical practice operations preferred
- SKILLS: Computer skills including, but not limited to, MS Office
Our Commitment to Employees:
Come work at Rothman Orthopaedics Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.
As a condition of employment at Rothman Orthopaedics, it is required you receive the COVID-19 vaccination. Rothman Orthopaedics is an Equal Opportunity Employer and requests for reasonable accommodations will be considered.
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