Patient Services Associate II
1 day ago
The Patient Services Associate II role at a leading hospital in Willow Grove, PA, presents an exciting opportunity to enhance patient experience and deliver exceptional service.
This position involves processing arrival and departure activities, obtaining pre-certifications and authorizations, verifying insurance, referrals, and patient demographic information. The successful candidate will support the delivery of an exceptional patient experience by maintaining a prompt and courteous approach to patients and visitors.
Key Responsibilities- Interact with co-workers, visitors, and other staff members while upholding the company's values.
- Process check-in and check-out activities, scheduling patient appointments via EPIC, and maintain efficient workflows.
- Obtain pre-certifications and authorizations for procedures, ensuring seamless patient care.
- Escalate patient and provider concerns as necessary and maintain a positive interaction with patients and visitors.
- Adhere to HIPAA privacy requirements and ensure compliance with relevant federal, state, and local regulations.
- Able to communicate effectively with patients and visitors.
- Ability to multitask while managing a time-sensitive workload.
- Willingness to provide a positive experience for all patients and visitors.
- Familiarity with industry-standard software and technology.
The estimated salary for this position is $19.00-$20.00/hour, commensurate with experience. Additionally, the benefits package includes:
- Medical, dental, and vision coverage.
- Critical Illness, Accident, and Hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available.
- Life Insurance (Voluntary Life & AD&D for employees and dependents).
- Short- and long-term disability insurance.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation, or Sick Leave).
We're partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. As a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, offering Full-Stack Technology Services, Talent Services, and real-world application. We drive change through true partnership, making us an equal opportunity employer and a leader in our field.
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