Customer Service Representative

4 weeks ago

Provo, United States Brivo Full time

Summary As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates who are local, hybrid, or fully remote and highly encourage candidates residing in the Mountain and Pacific time zones to apply. Responsibilities Act as a customer advocate, collaborating with internal teams to resolve issues promptly Handle incoming cases, escalating when necessary to ensure timely resolutions Respond to customer inquiries via phone, chat, and email, maintaining high efficiency Document customer interactions and solutions in our case management system Keep customers informed about critical updates and system change Qualifications 2+ years of call center experience in a technical setting is required Industry experience in physical security and access control is a plus Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT Strong service orientation with a passion for delivering exceptional customer experiences Ability to multitask, work independently, and contribute effectively to a team Excellent problem-solving skills, organizational/time management abilities, and ownership of issues Team-oriented with integrity, dependability, and adaptability Empathetic listener with stress management capabilities Excellent written and verbal communication skills with a knack for research Bilingual fluency in English and Spanish is a plus Familiarity with Salesforce or similar CRM platforms is a plus Willingness to work occasional Saturdays and/or holidays is preferred Employment offers are contingent upon: successfully passing a background and credit check; the ability to commit to an initial 5-week [paid] training schedule of M-F 9 am-5 pm EST; and the ability to travel to Bethesda, MD to attend New Hire Orientation The expected total compensation package for this full-time, non-exempt position includes a base pay rate of $20.00 per hour. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (includes base salary and, where applicable, may include incentive or overtime pay), Brivonians are eligible for benefits & perks (www.brivo.com/about/careers) based on their work locations. About Us Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com Brivo is an Equal Opportunity/Affirmative Action Employer. We are committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com. Powered by JazzHR

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Henrie Agency Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Henrie Agency - Symmetry Financial Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and resolving any...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Bank of Utah Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bank of Utah. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide personalized service to...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Security Finance Full time

    Customer Service Representative OpportunityAt Security Finance, we are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and bilingual Customer Service Representative to join our team.Responsibilities:Provide top-notch customer service to clients via phone and in-person interactions.Market and...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Security Finance Full time

    Join Security Finance as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their concerns in a timely...

  • Customer Service Representative

    1 month ago

    Provo, United States Bank of Utah Full time

    We are currently looking for a PT Customer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    3 weeks ago

    Provo, United States Bank of Utah Full time

    We are currently looking for a PT Customer Service Representative/Teller for our located at 3670 N. University Ave. Provo, UT. Hours are Monday - Friday 25 hours. Under the direction of the Customer Service Manager (CSM), the Customer Service Representative (CSR) is responsible for establishing a full-relationship with customers. The Customer Service...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    1 month ago

    Provo, Utah, United States DocuPhase LLC Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at DocuPhase LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients by troubleshooting technical issues, answering questions, and resolving problems in a timely and...

  • customer service representative

    4 weeks ago

    Provo, United States U-Haul Full time

    Location: 1380 N State St, Provo, Utah 84604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States The Boyd Group Full time

    Customer Service Representative Job DescriptionGlass America is a respected leader in the auto glass industry, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a vital role in our overall success.What We Offer:A competitive starting wage and comprehensive benefits...

  • Customer Service Representative

    4 weeks ago

    Provo, Utah, United States Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support registrations and renewals by connecting with...

  • Customer Service Representative

    1 month ago

    Provo, Utah, United States Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support customer registrations and renewals through...

  • Customer Service Representative

    6 days ago

    Provo, Utah, United States The Boyd Group Full time

    Customer Service RepresentativeAt Glass America, we're looking for a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a crucial role in our overall success. Your responsibilities will include professionally handling customer interactions and general inquiries, both in person and over the...

  • Customer Service Representative

    1 week ago

    Provo, Utah, United States Cascade Services, Inc. Full time

    Job DescriptionCascade Services, Inc. is seeking a skilled Customer Service Representative to provide exceptional communication with insurance companies and customers regarding vehicle repairs. The ideal candidate will be a self-motivator with a strong work ethic, excellent customer service skills, and the ability to maintain positive relationships with...

  • customer service representative

    1 month ago

    Provo, United States U-Haul Full time

    Location: 1380 N State St, Provo, Utah 84604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 months ago

    Provo, United States Brivo Systems LLC Full time

    Customer Service Representative Summary As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo's products and services. This remote role works with the second shift team: Monday - Friday, from 11:30 am - 8:00 pm EST. We welcome applications from US-based...

  • Customer Service Representative

    2 weeks ago

    Provo, Utah, United States Ambia Solar Full time

    Job SummaryAmbia Solar is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers throughout their solar installation journey.Key Responsibilities:Provide timely and effective support to customers...

  • Customer Service Representative

    7 days ago

    Provo, Utah, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring they have a great experienceTaking customer orders using our Point of Sale systemCleaning and...

  • Customer Service Representative

    4 weeks ago

    Provo, United States Serenity Healthcare, LLC Full time

    Customer Service Representative Customer Care – Fort Worth, TX – Full Time  Life can be extremely difficult to navigate, and many people suffer from depression, anxiety and other mental health challenges. At Serenity, we offer a message of hope and healing to our patients through the incredible cutting-edge technology of TMS and Ketamine. Are you...

  • Customer Service Representative

    1 week ago

    Provo, Utah, United States R1 Full time

    Patient Registration Job SummaryAs a Customer Service Representative at R1, you will play a vital role in helping patients check into the hospital. This fast-paced position requires a confident and compassionate individual who can multitask and work effectively in a busy environment. You will be responsible for collecting patient information accurately and...