Customer Support Representative

2 days ago


Gainesville, United States Florida Firm Full time

Our company is hiring for Customer Support Representatives to help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Support Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Support Representatives hospitality will be the difference between their encounter being just average or an exceptional one.

The primary purpose of the Customer Support Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our clients customers. As a Customer Support Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Customer Support Representative consist of:

  • Understanding clients products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
  • Keeping a record of customer interactions, processed orders, and service schedules
  • Taking initiative and demonstrating a can-do mindset, meeting challenges head-on no matter how difficult or stressful situations become
  • Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
  • Managing a team of Junior Customer Support Representatives


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