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Patient Services Representative
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Patient Services Representative
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Kirkland, United States EvergreenHealth Full timeThe Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities in Patient Services, Clinic, Payment Processing, Representative, Per Diem, Patient, Healthcare
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Patient Services Representative
3 weeks ago
Kirkland, United States EvergreenHealth Full timeThe Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities in Patient Services, Payment Processing, Representative, Per Diem, Patient, Customer Service, Healthcare
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Patient Services Representative
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Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour $3000.00 bonus for full-time and pro-rated for part-time. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based...
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Patient Services Representative
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Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour $3000.00 bonus for full-time and pro-rated for part-time. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based...
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Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hourSign-On Bonus: Up to $3,000.00 for those new to EvergreenHealth (pro-rated on FTE)Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
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Patient Services Representative
1 month ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour 15% Per Diem Differential Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or...
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Patient Services Representative
2 weeks ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour 15% Per Diem Pay. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job...
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Patient Services Representative
2 weeks ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour 15% Per Diem Pay. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees....
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Kirkland, Washington, United States EvergreenHealth Full timePosition Overview:As a vital member of our healthcare team, you will be the initial point of contact for patients in a dynamic clinical setting. Your role is crucial in ensuring a seamless patient journey through exceptional customer service.Key Responsibilities:- Manage pre-registration and scheduling processes to facilitate patient appointments.- Provide...
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Kirkland, Washington, United States EvergreenHealth Full timePosition Overview:As a vital member of our healthcare team, you will be the initial point of contact for patients within a dynamic clinical setting. Your role is essential in ensuring that patients receive outstanding service and care coordination.Key Responsibilities:- Manage pre-registration and scheduling for patient appointments.- Facilitate payment...
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Patient Relations Representative
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Kirkland, United States Gastro Health Full timeGastro Health is seeking a Full-Time Patient Relations Representative to join our team!Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers: A great work/life balance No weekends or evenings - Monday thru Friday Paid holidays and paid time...
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Patient Services Representative
4 weeks ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are...
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Patient Services Representative
1 month ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour 15% Per Diem pay. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees....
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Patient Services Representative
3 weeks ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are...
Patient Services Representative
2 months ago
DescriptionWage Range: $20.57 - $32.92 per hourPosted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.Note from the manager: Pharmacist Provider Services is a clinic-based department, seeing patients for scheduled visits to address chronic disease state management. The pharmacist providers see patients in our central Tan 415 clinic as well as primary care and neurology. The Patient Service Representatives support the PPS pharmacists in all locations, with the majority of time spent in the central location. PSRs perform scheduling, registration, referral management, fax management, and numerous other clerical tasks. Job Summary:Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.Primary Duties:Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules. Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc. Enrolls patient on patient portal and explains its attributes, benefits and recommended use.Requests, confirms and validates interpreter services.Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines. Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider. Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).Prepares, documents and sends various patient outreach communications. Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required. Identifies and collects copayments in adherence with organizational goals.Cultivates EvergreenHealth culture of community by supporting new staff training. Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols. Orders and restocks patient forms and non-medical supplies.Files, faxes, scans, photocopies and distributes mail.Performs open and close duties, which vary from clinic to clinic. Performs other duties as assigned.REQUIRED for the position:High School diploma or equivalent 1 year of experience in a customer service roleExcellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery). Strong written communication skills, including ability to spell accurately and write legibly.Ability to work independently, show initiative and work productively within a team environment. Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate. Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines. Keyboarding skills and working knowledge of Windows based software systems.DESIRED for the position:Previous experience in a medical reception or similar administrative roleKnowledge of basic medical terminology/common medications Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals. Electronic Medical Record (EMR) experience, preferably Cerner.Familiarity with HIPAA and other health industry compliance standardsBenefit Information:Choices that care for you and your family. At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being. Washington Paid Sick Leave (WPSL)Participation in 457(b) retirement planFree parkingCafeteria & Gift Shop Discount View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below. 2024 Benefits Guide IND123
