Patient Services Representative
3 months ago
Wage Range: $20.57 - $32.92 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary:The Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduling, registration/check in, message and queue management, medical records request management, referral management, and billing/payment processing/charge reconciliation.
Primary Duties:
- Coordinates all aspects of patient scheduling to include creating initial and follow up in-person or virtual visit appointments; rescheduling, cancelling and managing self-scheduled appointments in a fashion that meets patient care needs and optimizes provider schedules.
- Manages multi-line telephone system (incoming and outgoing). Follows guidelines to identify and direct patients calling with emergent/urgent symptoms to appropriate clinical staff for screening.
- Sets up and verifies active and contracted insurance coverage in multiple systems and/or educates patients on co-insurance/co-pay, self-pay, L&I, MVA, Medicaid, Medicare/Medicare Advantage, etc.
- Enrolls patient on patient portal and explains its attributes, benefits and recommended use.
- Requests, confirms and validates interpreter services.
- Greets patients and completes check-in process. Directs and assists patients with completion of appropriate paperwork.
- Monitors various group Message Pools and responds to patient requests, questions and concerns within established organizational timelines.
- Takes complete and accurate messages and coordinate communication between appropriate interdisciplinary staff. Coordinates emergent or add-on patient care requests with clinical team and provider.
- Manages appointment queues (Ex. future appointment orders; cancellation list; wait list).
- Prepares, documents and sends various patient outreach communications.
- Initiates outside medical record requests by requesting materials from admissions and emergency departments, physicians and other authorized hospital staff to support provider visits and closure of care gaps for Health Maintenance. Prepares and scans documents for Health Information Management department processing.
- Manages incoming referrals through clinic documentation and established tracking protocol. Facilitates communication between the clinic, patient and insurance company, as required.
- Identifies and collects copayments in adherence with organizational goals.
- Cultivates EvergreenHealth culture of community by supporting new staff training.
- Monitors and maintains tidy patient waiting and staff work areas in accordance with infection control standards and safety protocols.
- Orders and restocks patient forms and non-medical supplies.
- Files, faxes, scans, photocopies and distributes mail.
- Performs open and close duties, which vary from clinic to clinic.
- Performs other duties as assigned.
REQUIRED for the position:
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions
- Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)
- Strong written communication skills, including ability to spell accurately and write legibly
- Ability to work independently, show initiative and work productively within a team environment
- Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate
- Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines
- Keyboarding skills and working knowledge of Windows based software systems
- Previous experience in a medical reception or similar administrative role
- Knowledge of basic medical terminology/common medications
- Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals
- Electronic Medical Record (EMR) experience, preferably Epic
- Familiarity with HIPAA and other health industry compliance standards
-
Patient Services Representative
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical front desk team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.Key ResponsibilitiesCoordinate patient scheduling,...
-
Patient Services Representative
2 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryThe Patient Services Representative plays a vital role in providing exceptional patient care and support in a fast-paced clinical environment. As the first point-of-contact for patients, this role requires excellent communication and interpersonal skills to coordinate care and provide a positive patient experience.Key...
-
Patient Services Representative
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at EvergreenHealth. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesCoordinate patient scheduling, including creating and...
-
Patient Services Representative
2 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Services Representative to join our team at EvergreenHealth. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesCoordinate patient scheduling, including creating and managing...
-
Patient Services Representative
4 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As the primary point of contact for patients in a clinical environment, you will play a crucial role in ensuring seamless communication and top-notch care.Key ResponsibilitiesCoordinate all aspects of patient scheduling,...
-
Patient Services Representative
5 days ago
Kirkland, United States EvergreenHealth Full timeServes as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities include pre-registration/scheduli Patient Services, Payment Processing, Representative, Per Diem, Patient, Staff, Healthcare
-
Patient Services Representative
1 month ago
Kirkland, United States EvergreenHealth Full timeDescription Wage Range: $20.57 - $32.92 per hour Bonus: Up to $3000.00 for those new to EvergreenHealth. Pro-rated by FTE. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer...
-
Patient Services Representative
1 week ago
Kirkland, Washington, United States EvergreenHealth Full timeJob Summary:Serves as the first point-of-contact for patients in a fast-paced call center, utilizing exceptional customer service skills to coordinate patient care and provide an excellent patient experience.Responsibilities:Coordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing...
-
Patient Services Representative
4 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryServes as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing...
-
Patient Services Representative
4 days ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryServes as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesPre-Registration and Scheduling: Coordinates all aspects of patient scheduling, including creating initial and follow-up...
-
Patient Services Representative
4 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryServes as the first point-of-contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and managing...
-
Kirkland, United States EvergreenHealth Full timeThe Patient Services Rep (PSR) Serves as the first point-of-contact for patients in a fast-paced clinical environment and utilizes exceptional customer service skills to coordinate care and provide an excellent patient experience. Responsibilities in Patient Services, Payment Processing, Representative, Patient, Insurance, Medical, Healthcare
-
Patient Services Representative
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryServes as the first point-of-contact for patients in a fast-paced call center environment, utilizing exceptional customer service skills to coordinate patient care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up appointments, rescheduling, and...
-
Patient Service Representative
2 months ago
Kirkland, Washington, United States Connections Health Solutions Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Patient Service Representative - Unit Coordinator to join our team at Connections Health Solutions. As a key member of our clinical services team, you will play a critical role in ensuring the smooth operation of our unit.Key ResponsibilitiesRegistration and Scheduling: Register individuals...
-
Patient Services Representative
6 days ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are...
-
Patient Services Representative
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our General Surgery team at EvergreenHealth. As a key member of our clinical support team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare providers.Key ResponsibilitiesCoordinate...
-
Patient Services Representative
3 months ago
Kirkland, United States EvergreenHealth Full timeDescriptionWage Range: $20.57 - $32.92 per hour $3000.00 bonus for full-time and pro-rated for part-time. Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based...
-
Patient Service Representative
3 weeks ago
Kirkland, Washington, United States Connections Health Solutions Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Service Representative to join our Crisis Response Team at Connections Health Solutions. As a key member of our team, you will play a vital role in providing administrative and clerical support to our clinical services.ResponsibilitiesRegistration and Insurance Verification: Register...
-
Patient Services Coordinator
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryThe Patient Services Representative (PSR) serves as the first point of contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up...
-
Patient Services Coordinator
3 weeks ago
Kirkland, Washington, United States EvergreenHealth Full timeJob SummaryThe Patient Services Representative serves as the first point of contact for patients in a fast-paced clinical environment, utilizing exceptional customer service skills to coordinate care and provide an excellent patient experience.Key ResponsibilitiesCoordinates all aspects of patient scheduling, including creating initial and follow-up...
