Patient Service Rep

2 months ago

Knoxville, United States American Esoteric Laboratories Full time

Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of #HealthcareHeroes Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?This opportunity is full-time during first shift.LOCATION: KnoxvilleDAYS: Monday - FridayHOURS: 7:30 am - 5:30 pmFull-time benefits are available.In this role, you will:Provide patients, clients, and the laboratory team with exceptional service right over the phoneWork in a call center environment.Process billing claims, analyze accounts, and help callers understand their charges.Champion safety, compliance, and quality control.All you need is:High School Diploma or equivalent1 year of experience working in a call center or in the laboratoryExceptional communication skillsTop notch typing proficiency (at least 35wpm), including 10-keyAbility to thrive in a fast-paced environmentBonus points if you’ve got:Associate’s Degree or Medical Assistant training2+ years of laboratory training or experience in specimen collection and processingData entry experience in a production environmentWe’ll give you:Appreciation for your workA feeling of satisfaction that you’ve helped peopleOpportunity to grow in your professionFree lab services for you and your dependentsWork-life balance, including Paid Time Off and Paid HolidaysCompetitive benefits including medical, dental, and vision insuranceHelp saving for retirement, with a 401(k) plus a company matchA sense of belonging – we’re a communityWe also want you to know:This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.Scheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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