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Product Manager

3 months ago

Jackson, United States A S S E M B L E D Full time

Assembled is building software to transform and elevate customer support teams, which often represent 20-50% of the people at a company. Our workforce management platform helps some of the fastest-growing, most innovative companies

in the world—including Stripe, Etsy, and Robinhood—to schedule, forecast, and organize their support teams. We’ve raised $70m in funding from the likes of NEA, Emergence Capital, and Stripe itself. You’ll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and more. While everyone on the team shares the title Product, this is a very senior individual contributor role based in San Francisco (in office at least Mondays and Thursdays). In this role, you will lead major product initiatives while also mentoring peers and helping to define the product role and function at Assembled. You will report to the Head of Product, with huge opportunity to learn and take on almost anything here as we continue to grow. Job responsibilities

In this role, you will set winning strategy, drive direction, and multiply the impact of the product or initiatives you lead. Work with prospects and customers to deeply understand problems and needs.

Conduct research and interviews, partner across functions, and analyze feedback and usage data. Collaborate with engineering and design teams to design and deliver impactful solutions.

Provide clear requirements and direction, prioritize key features, and remove blockers. Our team is highly collaborative and individual engineers and designers wear a lot of hats. Expect and empower rigorous discussion and debate. Evangelize the product vision and roadmap to internal and external stakeholders . Share the "why" behind key decisions and rally teams around the product strategy. Foster a culture of experimentation and iteration . Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings. Drive product performance and key metrics . Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value. Champion high product quality.

We hold a high bar for usability, visual design, as well as relevance to complex user workflows. Foster a fast-paced, growth-mindset, empathetic culture.

The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical. Preferred qualifications

Minimum of 5 years of product management experience in fast-growing tech environments (Enterprise SaaS experience preferred) Collaborative leadership, with a track record of building strong partnerships, trust, and respect across functions and making the people around you more effective You've led and shipped complex, impactful products (preferably enterprise SaaS) Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback Strategic thinker who can align short-term execution with long-term goals and effectively connect those dots for others Customer orientation, with a passion for translating business problems into product solutions Analytical mindset and familiarity with data analysis tools like SQL, Looker, Tableau Technical fluency to drill into complex design and implementation challenges Strong mentorship mindset to help cultivate the Product Management team and function Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA) Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices This is a hybrid position and the expectation is to be in our San Francisco office on Mondays and Thursdays. Will you be able to accommodate this? Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Assembled’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability

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