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Parts Adviser
2 months ago
A fantastic opportunity to join the team of Mitchell Selig Ford located in Windsor, CT We are a dedicated member of the Mitchell Auto Group (family owned and run since 1922 ) Their commitment has proven itself time and time again, especially in the area of new business start-ups. Their combined skills have allowed our business to show stable, charted growth.
The average length of service in our company is 9.5 years We are a company that is committed to our employees and their families.
We are looking for hard-working, willing to go the extra mile and customer oriented person to join our parts department staff
What We Offer
- Medical, Dental & Vision Insurance
- Basic Life Insurance
- 401k
- Accident and Critical Illness Insurance
- Immediately acknowledge customers and assist them in procuring the needed parts and accessories.
- Track lost sales.
- Assist customers in carrying out their parts.
- Offer to procure needed parts not in stock utilizing daily orders and/or critical orders.
- Answer incoming phone calls within the third ring politely identifying the department and your name.
- Prepare billing documentation utilizing ERA system.
- Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers.
- Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders.
- Discuss availability issues with your manager and other associated internal personnel.
- Track lost sales.
- Receive warranty return parts, tag them and await warranty internal processing.
- Prepare billing documentation utilizing the ERA system.
- Deliver parts to the technicians when warranted.
- Maintain and provide a professional appearance and demeanor.
- Ensure that the customer signs all charge sales.
- When making tax-exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number and signature are obtained. Ensure that all tax-exempt customers are flagged with a Connecticut tax ID number and a resale certificate are on file.
- Assist in receiving all orders and placing the stock in the appropriate/designated areas.
- Prepare all shipments for UPS, FedEx, driver delivery etc.
- Maintain parts department environment in such a fashion as to promote safety and cleanliness
- Maintain proper training levels and certification as prescribed by our manufacturer and management
- Track lost sales utilizing ERA system.
- Valid Driver's License
- Previous Parts experience is recommended but not required
- Previous Ford experience is recommended but not required
- Previous Reynolds & Reynolds experience is recommended but not required
