Associate Center Director- PACE program
1 month ago
Responsibilities:
The Associate Center Director is the center business owner responsible for successful execution of sound business and leadership practices to support the success of the center. The Associate Center Director reports to the Area Center Director who serves as the primary business owner. The Associate Center Director role is designed to support a pathway to Center Director. The Associate Center Director leads, coordinates and monitors staff and operations in order to meet the mission of the InnovAge PACE or LIFE programs and delivers on our five pillars. The Associate Center Director is member of the Center Triad and in partnership with the Center Medical Director and Nursing Services Director will provide solutions that are identified and implemented through influence, communication, and joint decision-making. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties.
Supervision - 80%
- Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws.
- Responsibilities include interviewing, hiring, and training employees in partnership with the Area Center Director; in addition to planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources and Area Center Director), addressing complaints and resolving problems.
- Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
- Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.
- Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
- Working in the matrix, assumes a dotted line with the sales, transportation, homecare, and network management teams to help achieve local targets.
Administration 20%
Responsible to achieve 5 pillar objectives and KPI results, including:
People: employee engagement score
Service: participant satisfaction score
Quality: compliance and quality targets. Participates in the Quality Management Program, including attending quarterly meetings of the Quality Assurance Committee. Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE or LIFE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE or LIFE program participants.
Growth: census targets
Financial: Assists leadership with development of annual FTE and operations budget for the Adult Day Healthcare Center (ADHC). Is responsible for achieving budgeted site revenue, medical costs, operating expenses and contribution margin.
- Accountable for implementing standardized workflows, and continually improving processes.
- Ensures that staff is well informed, understands the information being given and are following standards.
- Oversees the day-to-day operations of the ADHC, including facility maintenance and ensures that repairs and inspections are completed in a timely manner. Ensures that the ADHC has adequate equipment and supplies in order to maintain the safety and cleanliness of the facility.
- Accountable for a culture of compliance regarding licensing, accreditation, and certification requirements.
- Works together with IT to implement tools and technology to best support the delivery of desired outcomes.
- Management Team member working on various committees both inside and outside of InnovAge.
- Positive contributor to the Triad Operating Model bases on the underlying principles of collaboration and share accountability.
REQUIRED
- 7+ years health care experience
- 5+ years management experience
- 1+ year working with the frail or elderly
- Bachelor's Degree
PREFERRED
- Masters degree
- Bi-lingual-Spanish, Russian, Punjabi or Hmong
Posted Salary Range:
USD $93,400.00 - USD $108,700.00 /Yr.
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