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Customer Support Associate

2 months ago

Washington, United States Turn2Partners Full time

Responsibilities:

  • Respond to member inquiries via various channels.
  • Represent Membership at events.
  • Apply creative and critical thinking to address complex situations.
  • Maintain a positive work ethic and professional demeanor.
  • Achieve standards for productivity and quality.
  • Assist members with online activities and technical issues.
  • Provide information on benefits, events, and subscription policies.
  • Maintain relationships with other departments for quick issue resolution.
  • Contribute to continuous improvement and identify customer needs.
  • Ensure accurate and secure data entry.
  • Prioritize and manage multiple tasks proactively.
  • Provide timely and accurate reports.

Minimum Qualifications:

  • Bachelor's degree preferred
  • 3+ years of customer support experience.
  • Committed to high-quality service and problem resolution.
  • Experience with CRM systems.
  • Professional demeanor, strong communication skills.
  • High energy, positive attitude, self-motivated.
  • Strong organizational and communication skills.
  • Ability to work under tight deadlines with multiple priorities.
  • Punctual, reliable, accurate, flexible, and a team player.

This is a Contract to Hire Position in DC