Client Services Manager

3 weeks ago

Philadelphia, United States CareerBuilder Full time

Location : Melbourne, Vic.
Employment Type : Full-Time or Part-Time Positions Available
Utilizer is an Australian-owned Energy Consultancy with the mission of helping businesses, large and small, navigate through the complex energy transition to cleaner and more sustainable renewable energy.
Our aim is to be a trusted energy partner for our clients, by driving value, building long-term relationships and making a valuable difference. We use our unrivalled energy experience to enable businesses to make informed energy decisions and unlock truly innovative solutions.
Trusted by some of the largest businesses in Australia, Utilizer provides a comprehensive suite of high-quality energy management services to over 10,000 business locations across Australia and New Zealand, and quickly growing. Our current engagement includes a number of exciting energy projects, including several national large-scale renewable projects.
We are

committed

to putting our clients at the centre of all our findings, actions and recommendations.
About the Role

We are currently searching for a

Client Services Manager / Account Executive

to join our Team during this exciting period of exponential growth. Reporting directly to the Director of Operations, the role will include the following responsibilities (but are not limited to);
Provide customer energy account management support as required, including roll-in/outs and general billing enquiries;
Liaise and engage with different energy organisations including retailers, distributors and solar companies;
Work closely with the Operations and Account Management team to manage tasks and requests in a timely manner;
Coordinate relevant meetings, travel, events and engagements effectively; and
Manage shared email, calendars and social media.
This role is a

critically

important role, with strong opportunities for career growth and development across the Company, including consulting, account management, business development and marketing. The successful applicant will have the unique opportunity to learn from some of the best industry and commercial experts across the global and domestic energy markets.
About You

To succeed in this role, you will ideally possess an interest and demonstrated experience in the energy sector, have excellent communication skills and strong customer centricity. The successful applicant should demonstrate the desire/ability to innovate and be proactive, as there will be a level of autonomy required which is

critical

to this role.
Additional skills and knowledge required are:
Advanced Microsoft Office suite skills including, PowerPoint, Word and Office;
(Preferred) Knowledge of energy retailer processes, including new connections, meter installations and roll-in/outs.
Strong planning and organisation capabilities;
Excellent communication and administration skills; and
Exceptional customer-centricity and service skills.
If you are inspired and wish to be a part of Team Utilizer, please apply (including a cover letter that addresses the above requirements) via email to support@utilizer.com.au . We look forward to reviewing your application.

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