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Application Engineer

3 months ago

Billerica, United States BlackTree Technical Group, Inc. Full time

Job Description Job Description

We are seeking an Application Engineer to provide technical support and guidance to our customers, our sales team and our service technicians. This role is a key link between our engineering and manufacturing teams and our customers, proving technical guidance pre-sale and post-sale, to ensure successful outcomes.

Responsibilities:

Pre-Sale / Point of Sale Technical Customer Support

Provide primary technical & application support to inside and outside sales reps, as well as customers, throughout all stages of the sales cycle.

Review and approve requests for product customizations / custom applications. Create pricing, schedule and functional requirements for custom work and coordinate between customer, sale team and CSS engineering (implementation will be not be the responsibility of the Sr. Application Eng.).

Order Review

Review all incoming Sales Orders for accuracy, completeness of information and feasibility of construction; correct and modify Sales Orders as needed.

Review all BOMs created by engineering department and ensure the align with the Sales Order requirements.

Training

Provide detailed product technical training and instruction for field service and sales representatives at regular interval. Developed training presentations and other materials to support and compliment live classroom instruction.

Provide hands on-training as need h in-house manufacturing personnel and other CSS employees.

Service Support

Act as the primary engineering contact and resource for all Service related issues and inquiries.

Sales and Marketing Support

Provide technical content and support for various type of sales, marketing, and service materials including sell sheet, tech data sheets, sales presentations, service documentation, blog entries, webinars, architect specs. and videos etc.

Create and maintain technical documentation as needed for effective pre- and post-sales support.

Communicate and coordinate relevant engineering changes to Sales, Service and Marketing departments.

As time allows, participate in trade shows, customer site meetings, and architect lunch & learns with a focus on CSS technical capabilities & customized solutions.

Key Requirements:

BS Mechanical Engineering and 3 years work experience, preferably with a capital equipment manufacturer

Experience using 3D CAD (Solidworks a plus)

Familiar with drafting, drawing, & doc control standards (GD&T a plus)

Experience with 2D CAD (AutoCad) a plus

Experience with FDA regulations a plus

Able to commute to and work in office (Billerica, MA)

Company Description

BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

Company Description BlackTree Technical Group is a full-service staffing and recruitment firm. Our team consists of an experienced group of Senior Technical Recruiters and Account Managers with over 40 years of industry experience. Our firm prides itself on our technical knowledge, innovative sourcing strategies, and most importantly, a long-standing record of proven results for both clients and job-seekers.

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