Customer Services Representative

2 months ago

Nashville, United States AmSurg Full time

** Customer Services Representative - (Remote)**

**Job Category****:** Corporate **Requisition Number****:** CUSTO04725 Showing 1 location **Job Details**

**Description**

This position is responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves patient questions and problems regarding patient accounts, payments, and services.

**ESSENTIAL RESPONSIBILITIES:**

* Excellent communication skills verbal and written

* Demonstrate proficiency in Microsoft Office products and Internet navigation

* Ability to communicate in a clear, concise, understandable manner, and listen attentively to others

* Ability to provide outstanding customer service

* Ability to deescalate and remain positive in all situations with difficult customers.

* Take patient demographics and other patient information as needed.

* Review explanation of benefit (EOB) documentation and notate accounts on collection activity to perform account resolution

* Reviewing patient bills for accuracy and completeness, and obtaining any missing information.

* Collect patient payments in accordance with payment due dates and establish payment plans within approved guidelines.

* Complete and mail necessary patient statements and return mail in a timely manner

* Create an atmosphere of comfort, peace and make it easy for the patient; the patient is our first business.

* Answer all phone calls within 2 minutes of the call hitting the system.

* Answer and end all phone calls within the set dialogue parameters established by leadership. Answering on average 65 calls a day

* Attend in-services, seminars and webinars for additional education and performance improvement.

* Regular and reliable attendance required.

**Education/Experience:**

* High school diploma or equivalent required

* 1 year experience in customer service and/or call center industry or equivalent combination of education and experience

* Customer Service Basics or equivalent training preferred.

**Work Location & Hours:**

**Fully Remote**

*****Must be able to work 10:30 7 pm (CST)*****

**Successful candidates will pass a background check and drug screen.**

**We are an equal opportunity employer.**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

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