Customer Service Representative
3 weeks ago
Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel. Our Purpose: "We champion and empower workers who make our world work better" Major benefits include medical, vision and dental, Life and Disability coverage. Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others. As a Customer Service Representative, here's what a typical day will look like: Set hours of Monday-Friday 8:30AM-5PM in-person, at our call center located at 545 Marriot Drive, Nashville, TN. Dedicated training period for new hires in our socially- distanced training room Responsible for basic and routine telephone calls and emails from customers Utilize standardized process to gather and confirm information May respond to inquiries or promote products May refer inquiries to more senior representatives or published material As a Customer Service Representative, here's how you will make an impact: Supports the achievement of goals through personal effort in own work area Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles Required to achieve daily and weekly tasks under general supervision with work regularly checked As a Customer Service Representative, here are some skills you'll need: Able to Apply What You've Learned: Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field May include multistep processes which requires a fairly detailed knowledge of the specialized area Requires extensive on-the-job or previous training and experience Problem Solving: Utilizes training knowledge to follow learned protocols and procedures that delight the customer Issues may occasionally require some fact finding to solve Non-routine issues typically escalated to more senior team member or supervisor Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations Refers to procedures, technical aids, co-workers, and supervisors Interpersonal: Interacts with a range of individuals both within and outside immediate team to convey basic information Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact Accountability: Accountable for delivery of own work activities to agreed timescales and quality Performance measured against predefined service level requirements or equivalent metric Aware of costs and/or service level requirements and expectations To be a Customer Service Representative, here are some requirements: High school diploma or equivalent education; Associate's degree preferred Minimum of one year of related experience strongly preferred Able to attend the majority of training, without having to take multiple days off, or leaving for an extended period of time Must pass a Business Communications, Microsoft Excel, and Contact Center Scenario assessment- to be taken online. #J-18808-Ljbffr
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Customer Service Representative
2 days ago
Nashville, Tennessee, United States Pilot Freight Service Full timeJob Summary:The Customer Service Representative is responsible for providing exceptional customer service to our clients. They will be the primary point of contact for customer inquiries, resolving issues and providing solutions in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and in-personResolve...
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Nashville, United States Zeal, TN Full timeJob DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Service Representative. Our mission is to foster positive relationships with our...
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Customer Service Representative
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Nashville, United States American Leak Detection of Greater Nashville Full timeJob DescriptionJob DescriptionThe Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout...
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Nashville, United States Bonedry Full time**Customer Service Representative** Nashville, Tennessee / Nashville Administration / Full-Time **Customer Service Representative** Bone Dry Roofing and Home Solutions are searching for a professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling...
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nashville, United States FusionSite Full timeWelcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...
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Customer Service Representative
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Nashville, United States FusionSite Full timeWelcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...
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Customer Service Representative
3 weeks ago
Nashville, United States FusionSite Full timeWelcome to FusionSite!! We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team. Job Summary: The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...
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Customer Service Representative
4 weeks ago
Nashville, United States FusionSite Full timeWelcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...
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Customer Service Representative
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nashville, United States FusionSite Full timeWelcome to FusionSite!!We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team.Job Summary:The Customer Service Representative will interact with the company’s customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing...
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Customer Service Representative
4 weeks ago
Nashville, United States FusionSite Full timeWelcome to FusionSite!! We are growing rapidly and are looking for a Bilingual (Spanish/English) Customer Service Representative to add to our team. Job Summary: The Customer Service Representative will interact with the companys customers by taking orders, addressing inquiries, resolving complaints, and selling products and services to existing customers....
