IT Support Specialist

2 weeks ago

Dalton, United States Mohawk Industries Inc Full time

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need: Mohawk is seeking an IT Support Specialist who will be responsible for supporting all production hardware-related issues reported through the Support Center. Troubleshoots hardware and software issues. Documents hardware-associated policies and processes for use by all support groups.

What you'll do:

  • Provide technical support for production equipment for local and remote locations, including Production designated PCs, vehicle-mounted PCs, network-connected and specialty printers (including label, thermal, impact, wireless & truck mounted), thin client terminals, tablets, and RF equipment, including hand-held scanners, and vehicle-mounted scanners.
  • Perform Site moves without direct supervision, including safe assistance in dismantling, transportation, and installation of gateways, routers, switches, WAAS devices, VOIP telephony, PCs, monitors, TVs, network & specialized printers, time clocks, etc. Travels as needed to support remote sites and relocations.
  • Properly diagnose and resolve software and hardware configuration problems, working with network, server, and application support teams as needed.
  • KRONOS administration, including setting up new time clocks, resolving user or clock error codes, managing clocks' firmware, and working with SAAS provider.
  • Operation and administration of Stay linked servers, including port and connectivity; add new units and servers as needed to support recent distribution locations.
  • Operation and administration of multiple MDM servers, including license and client admin, creating, and deploying installation packages and patches to truck-mounted PCs, maintaining remote control functionality,
  • Troubleshoot problems using remote management capabilities and networking troubleshooting, including WIFI, wherever needed.
  • Use the Support Center incident database to track, update, and close tickets.
  • Work closely with IT Management, Support Center personnel, and other IT technologies and applications staff to support business.
  • Operation and administration of IO Emulation servers, including license admin, port, and connectivity.
  • Operation and administration of BARR servers for AS400 IPDS print support, including port and connectivity and adding new units.
  • iSeries / AS400 knowledge of devices and menu use.
What you have:
  • Associate or bachelor's degree or equivalent in Computer Science or related discipline required or technical certifications displaying knowledge of standard concepts, practices, and procedures within a specific field.
  • Must have or achieve related experience in end-user support of network printers, MDM, and devices.
  • Must have technical knowledge of network cabling and experience in hardware troubleshooting.
What you're good at:
  • Ability to develop and maintain effective working relationships with peers in other areas of IT organization, which are essential for maintaining good public relations, facilitating communication, and soliciting user feedback.
  • Ability to work independently and follow documented procedures and checklists.
  • Ability to work well in a team-oriented environment and be customer-focused, intending to provide quality service for the client.
  • Attention to detail and presenting and explaining technical information in a way that establishes rapport and gains understanding.
  • Organizational ability to redirect skills to support new technologies while maintaining current commitments; ability to perform in a high-pressure environment and crisis and render good decisions to resolve problems, maintain safety, and ensure adherence to the Corporate Code of Conduct
  • Assist in managing and maintaining computer and software license records and lists and determining PC equipment and software needs, sources, and pricing.
What else?
  • Work environment ranges from normal office, to manufacturing plant, to warehouse facility.
  • Travel required.
  • We're located in a pretty great spot - check out this video to see what we mean.


Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

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