Patient Services Rep.
4 days ago
DescriptionProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we've experienced, and how we think to create Exceptional Outcomes, Personally Delivered.We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more Check out our main career site for more details at Part of Who We ArePosition SummaryThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems. Working hours: Monday- Friday 8:30am- 5pm.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative include, but are not limited to: Provide exemplary customer service, both in person and on the phone. Greet and direct patients, vendors, and visitors. Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy Assist patients with check-in process, completion of paperwork or forms, when necessary Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments Review records for completeness, print necessary updates and put records in order Review physician clinic schedule for accuracy Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts Facilitate flow of patients by coordinating with medical assistants and clinical team Schedule appointments, conferences and meetings in person, as requested Schedule interpreters for patient appointments as needed Complete duties and assist others as directed Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate HandbookEducation/Experience High School Diploma or the Equivalent 1-2 years relevant experience in public contact, preferably in medical office environment Minimum 1-year front office or reception experience, medical preferred Practice Management and experience (desired)Knowledge, Skills and Abilities Superior customer service Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff. Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA) Use time efficiently, with attention to quality, detail, accuracy and completion Willing and able to be flexible with working varied hours and dependable with attendance Ability to remove oneself personally from given situations, remaining objective Able to adapt to change, delays or unexpected events while maintaining a positive mindset Clear oral and written communication Ability to provide feedback to improve performance Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision Ability to prepare records in accordance with detailed instructions Must be able to type with speed and accuracyWork Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.
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Patient Services Rep.
3 days ago
Bellevue, United States Proliance Surgeons Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety...
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Patient Services Rep.
1 week ago
Bellevue, United States Proliance Surgeons Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of...
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Marketing Promotions Rep
2 weeks ago
Bellevue, United States Modementum Full timeAs an Entry Level Marketing Promotions Rep, you will be the face of our clients' brands, engaging directly with our client & marketing team in the office as well as the sales team & customers in retail locations. The primary responsibility will be to provide exceptional service, promote products, and drive sales through effective face-to-face marketing...
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Patient Service Rep- Overlake OB-GYN
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Patient Services Rep.
1 month ago
Bellevue, WA, United States Proliance Surgeons, Inc. Full timeDescriptionProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of...
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Patient Services Coordinator
5 days ago
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Patient Services Representative
2 hours ago
Bellevue, Washington, United States Proliance Surgeons Full timeAbout Proliance SurgeonsWe are a leading surgical practice with a team of over 450 providers, including 200 board-certified physicians, serving patients at over 100 care centers in Washington State.Job SummaryThe Patient Services Representative will serve as the first point of contact for patients and their loved ones, providing exceptional customer service...
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Patient Services Coordinator
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Patient Services Specialist
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Bellevue, United States Providence Health & Service Full timeJob DescriptionProvide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical,...
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Patient Services Specialist
2 weeks ago
Bellevue, United States Providence Health & Service Full timeJob DescriptionProvide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical,...
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Patient Services Specialist
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Bellevue, United States Providence Health & Service Full timeJob Description Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical,...
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Patient Services Specialist
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Patient Services Specialist
2 weeks ago
Bellevue, United States Providence Service Full timeDescription Provide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical,...
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TSA Customer Service Representative
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Patient Admissions and Social Support Specialist
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Bellevue, Nebraska, United States Hillcrest Health Services Full timePosition OverviewHillcrest Health Services is seeking a dedicated Social Work and Admissions Specialist to enhance our team at Hillcrest Health and Rehab.Key ResponsibilitiesThe Social Work and Admissions Specialist plays a crucial role in facilitating smooth transitions for clients from their initial admission through the clinical process and onward to...
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Nurse Assistant
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Bellevue, Washington, United States Trilogy Health Services Full timeJob Summary:As a State Tested Nurse Aide at Trilogy Health Services, you will play a vital role in delivering exceptional patient care and support. Your primary responsibilities will include:Participating in Daily Nursing Reports: Collaborate with the nursing team to ensure seamless communication and coordination of patient care.Providing Personal Care and...
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Patient Services Representative
5 days ago
Bellevue, United States Overlake Medical Center Full timeWelcome to a medical center where you're the center of attention. Pay range: $21.79 - $32.69 Full-Time/Day Shift / 40 hours per week Monday - Friday / 8 hour day shift No weekends/Holidays Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Cancer Services! In this role, you will provide...
