Technical Support Specialist

6 days ago

Athens, United States Point Broadband Full time

>> Technical Support Specialist Technical Support Specialist Summary Title:Technical Support SpecialistID:1354Location:Athens, OHDepartment:Operations Description **Technical Support Technician

Athens, OH**

Point Broadband Fiber Holding, LLC is looking a Tier 1 Technical Support Specialist to join their team in our Athens, OH location .This is a great opportunity for a fast learner with extraordinary customer service skills and a knack for technology.

**POSITION OBJECTIVE:**

* Promote and comply with the Point Broadband Value System.

* Promote Point Broadband products and services over the telephone and to walk-in customers. Responsible for providing exceptional customer service.

* Respond to customer requests via telephone, email and chat communication channels

* Troubleshoot and resolve customer service outages and problems in an effective manner.

* Work with other team members to coordinate response to network disruptions, including gathering information by contacting customers

* Respond to customer inquiries, complaints and other requests for information regarding Point Broadband services, billing, and payment arrangements.

* A successful employee in this position has the opportunity to obtain the position of Network Support Specialist II after meeting experience, knowledge and performance requirements.

**RESPONSIBILITIES**

* Responsible for responding to requests from Point Broadband customers for all services offered

* Responsible for opening, updating and closing trouble tickets to track customer requests and issues

* Responsible for troubleshooting customer issues and attempting to resolve them

* Responsible for escalating discovered outages or abnormal network conditions following established escalation chain

* Responsible for striving to provide first touch resolution

* Responsible for providing exceptional customer service

* Responsible for meeting individual performance metrics designed to ensure exceptional customer service and support

* Responsible for performing other tasks as required to assist the company in carrying out its customer service mission, goals, and objectives, as circumstances may dictate. This includes the short-term assignment to a wide range of other job functions and responsibilities which may be needed in situations where the loss of service to the companys customers is threatened or restoral of service is required.

**POSITION QUALIFICATIONS AND REQUIREMENTS**

High school diploma or equivalent required. Two-year college degree preferred in a related field. Experience supporting Internet, telephone and or cable TV services is a plus. Experience in a service-provider industry is a plus.

**KNOWLEDGE AND ABILITIES**

Ability to communicate clearly and concisely, both in written and verbal formats. Ability to effectively navigate recent Microsoft Windows operating systems and Microsoft Office.

**SHIFT:**

Shift may vary from time to time. Shift will include some evenings and weekend work. Some overtime may be required. Some shifts may occur on holidays.

**WORKING CONDITIONS:**

This position requires work indoors. Work requiring lifting of up to 25lbs may also be necessary on occasion.

**Benefits:**

* Medical, Dental and Vision

* Flexible Spending Accounts

* Company Paid Life as well as Voluntary policies

* 401(k)

* Paid Time Off

* Share the Care Paid Time Off

* Paid Holidays

* Career Progression Opportunities

* Discounted Broadband Services *Where Applicable*

**Point Broadband is an equal opportunity employer. For further information, please visit**

  • Technical Support Specialist

    7 days ago

    Athens, Georgia, United States Point Broadband Full time

    Technical Support SpecialistPoint Broadband is seeking a highly skilled Technical Support Specialist to join our Network Support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers via phone, email, and...

  • Technical Support Specialist

    1 week ago

    Athens, Georgia, United States Point Broadband Full time

    Technical Support SpecialistPoint Broadband is seeking a highly motivated and customer-focused Technical Support Specialist to join our Network Support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    2 weeks ago

    Athens, Georgia, United States Point Broadband Full time

    Technical Support SpecialistPoint Broadband Fiber Holding, LLC is seeking a skilled Technical Support Specialist to join their team in Athens, OH. This role involves providing exceptional customer service and technical support to customers via phone, email, and chat.Key Responsibilities:Respond to customer requests and resolve technical issues in a timely...

  • Technical Support Specialist

    7 days ago

    Athens, Georgia, United States Point Broadband Full time

    Technical Support SpecialistAthens, OHPoint Broadband Fiber Holding, LLC is seeking a Technical Support Specialist to join their team in Athens, OH. This role involves providing exceptional customer service and technical support to customers via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve technical issues in a timely...

  • Technical Writer Specialist

    7 days ago

    Athens, Georgia, United States Source One Technical Solutions Full time

    Job Title: Technical Writer SpecialistSource One Technical Solutions is seeking a highly skilled Technical Writer Specialist to join our team as a consultant with a global pharmaceutical manufacturer in Athens, GA.Job Summary:We are looking for a talented Technical Writer with experience in pharmaceutical, biotech, and life science industries to create...

  • Technical Operations Process Specialist

    3 months ago

    Athens, United States Source One Technical Solutions Full time

    Source One Technical Solutions is seeking a Technical Operations Process Specialist with Active Pharmaceutical Processing (API) experience for an exciting consulting opportunity with a global pharmaceutical manufacturing company based in Athens, GANo sponsorships or C2C and must already be local to Athens, GAJob Title Technical Operations Process Specialist...

  • Technical Operations Process Specialist

    3 weeks ago

    Athens, Georgia, United States Source One Technical Solutions Full time

    Job DescriptionSource One Technical Solutions is seeking a highly skilled Technical Operations Process Specialist to join our team in Athens, GA. As a key member of our operations team, you will be responsible for providing technical support and expertise to ensure the smooth operation of our manufacturing processes.Key Responsibilities:Provide technical...

  • Technical Support Specialist

    5 days ago

    Athens, United States Quidel Corporation Full time

    Athens, OH / Technical Support / Full time Quidel Corporation is a is a leading manufacturer of diagnostic solutions at the point of care, delivering a continuum of rapid testing technologies that further improve the quality of health care throughout the globe. An innovator for over 40 years in the medical device industry, Quidel pioneered the first...

  • Technical Support Specialist

    7 days ago

    Athens, Georgia, United States Docebo Full time

    Job Title: Technical Support AnalystAs a Technical Support Analyst at Docebo, you will be the first point of contact for customer issues and questions, providing expert support and ensuring our customers have their questions answered, their system up and running, or their technical concerns alleviated.Responsibilities:Addressing customer issues through...

  • Technical Support Specialist

    2 weeks ago

    Athens, Georgia, United States Docebo Full time

    Technical Support AnalystAs a Technical Support Analyst at Docebo, you will be the primary point of contact for customer issues and questions. Your expertise in our product will enable you to provide timely and effective solutions, ensuring our customers have a seamless experience.Key Responsibilities:Address customer inquiries through various communication...

  • Technical Support Specialist

    4 weeks ago

    Athens, Georgia, United States GeorgiaGov Full time

    Job Summary:Under direct supervision, provides entry-level technical support in one or more of the following areas: maintenance, construction, intermodal, planning, utilities, surveying, environmental, or traffic.Key Responsibilities:• Provides technical support in assigned program areas, including construction, surveying, traffic operations, lab testing,...

  • Technical Writer

    2 weeks ago

    Athens, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in Athens, GA. This role will require you to be onsite 100%Please Note: This position is W2 hourly. Will not respond to C2C, 3rd party agencies, or candidates not...

  • Technical Writer

    3 weeks ago

    Athens, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in Athens, GA. This role will require you to be onsite 100%Please Note: This position is W2 hourly. Will not respond to C2C, 3rd party agencies, or candidates not...

  • Technical Content Specialist

    3 weeks ago

    Athens, Georgia, United States Source One Technical Solutions Full time

    Job SummarySource One Technical Solutions is seeking a highly skilled Technical Writer to join our team as a consultant with a global pharmaceutical manufacturer in Athens, GA. This role requires 100% onsite work and offers a competitive hourly rate of $34.23.Key ResponsibilitiesDevelop complex technical written communications for various projects, including...

  • Technical Writer

    1 week ago

    Athens, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in Athens, GA. This role will require you to be onsite 100%Title: Specialist 3 - Technical Writingw2 hourly rate: $34.23Contract Duration: 12 months, with likely...

  • Technical Writer

    6 days ago

    Athens, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in Athens, GA. This role will require you to be onsite 100%Title: Specialist 3 - Technical Writingw2 hourly rate: $34.23Contract Duration: 12 months, with likely...

  • Technical Writer

    1 day ago

    Athens, United States Source One Technical Solutions Full time

    Source One is a consulting services company and we’re currently looking for the following individual to work as a consultant with our direct client, a global pharmaceutical manufacturer in Athens, GA. This role will require you to be onsite 100%Title: Specialist 3 - Technical Writingw2 hourly rate: $34.23Contract Duration: 12 months, with likely...

  • Technical Writer Specialist

    3 weeks ago

    Athens, Georgia, United States Pyramid Consulting, Inc Full time

    Job DescriptionJob Title: Technical Writer SpecialistJob Summary:We are seeking a highly skilled Technical Writer Specialist to join our team at Pyramid Consulting, Inc. as a Specialist 3 - Technical Writing. This is a 12+ Months Contract opportunity with long-term potential.Key Responsibilities:Content Creation: Prepare work to be accomplished by reviewing...

  • IT Support Specialist for Library Services

    4 weeks ago

    Athens, Georgia, United States Athens Technical College Full time

    Job Summary:Athens Technical College is seeking a highly motivated and detail-oriented individual to serve as a Federal Work Study Student Assistant in the Library Services department. As a member of our team, you will provide technical support and assistance to students, faculty, and staff, ensuring a seamless and efficient experience for all users.Key...

  • Technical Writer Specialist

    7 days ago

    Athens, Georgia, United States Pyramid Consulting, Inc Full time

    Job Title: Technical Writer Specialist 3We are seeking a highly skilled Technical Writer Specialist 3 to join our team at Pyramid Consulting, Inc. in Athens, GA. This is a 12+ months contract opportunity with long-term potential.Job Summary:The Technical Writer Specialist 3 will be responsible for preparing and writing complex technical documents, including...