Player Development Host

1 week ago


Owensboro, United States Owensboro Racing and Gaming Full time
FUNCTION

The Player Development Host plays a crucial role in enhancing the overall experience of our players by fostering a welcoming and supportive environment. The ideal candidate will be passionate about player engagement, possess excellent communication skills, and have a strong understanding of gaming culture.

SPECIFIC DUTIES AND RESPONSIBILITIES
  • The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.It may be expanded to include other duties and responsibilities deemed necessary.
  • Act as the primary point of contact for players, addressing their inquiries and ensuring a high level of customer service.
  • Build and maintain strong relationships with players, offering personalized engagement strategies to enhance loyalty.
  • Organize and host player events, tournaments, and promotional activities to increase player participation and satisfaction.
  • Gather player feedback to identify trends and areas for improvement, communicating findings to relevant departments.
  • Collaborate with the marketing team to develop promotional materials and campaigns that resonate with the player base.
  • Monitor player activity and behavior, identifying opportunities for outreach and engagement.
  • Assist players with any issues related to gaming and provide information on services and promotions.
  • Maintain compliance with all gaming regulations and internal controls.
  • Other duties as assigned.
STANDARDS OF PERFORMANCE
  • Available to work when needed, including weekends, holidays, and nights.
EDUCATION, TRAINING, AND EXPERIENCE
  • High school diploma or equivalent; degree in hospitality, marketing, or a related field preferred.
  • Prior experience in customer service, hospitality, or gaming operations preferred.
  • Knowledge of gaming regulations and standards is a plus.
  • Able to obtain and maintain a valid Kentucky gaming/racing license

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