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Customer Service Specialist

3 months ago

San Francisco, United States Sparks Wiz Limited Full time

About the job Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

  • Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
  • Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
  • Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
  • Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
  • Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
  • Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
  • Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
  • Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
Qualifications
  • Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.
  • Experience: Previous experience in customer care, preferably within an engineering or technical environment.
Skills:

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficient in Microsoft Office Suite and customer relationship management (CRM) software

- Ability to understand and convey technical information

- Problem-solving skills with a proactive attitude

Why Join Us?

- Competitive salary and benefits package

- Opportunity to work with a dynamic and innovative team

- Professional development and growth opportunities

- Supportive and collaborative work environment

This position is also open to candidates in Jacksonville Florida, Denver Colorado & Las Vegas Nevada.

Job Type: '
  • Full-time
Pay rate:

$16 - $25 per hour

Expected hours:
  • 40 per week
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance
  • Paid time off (PTO)
Experience level:
  • 2 years
Shift:
  • 8 hours
  • Day shift
Weekly day range:
  • Monday to Friday
Work setting:
  • Remote


Package Details

Health Insurance
Paid Time Off