Customer Service

2 months ago


San Francisco, United States san diego Full time

**Customer Service**

** San Francisco, CA 5 months ago 68 applicants**

** Welcome back**

Sign in to save **Customer Service** at **Pablo Designs**.

**Customer Service Representative**

Pablo Designs, a small, vibrant and growing lighting manufacturer in San Francisco seeks a Customer Service Representative. This candidate must be dynamic with attention to detail, efficient, and have a desire to help create systems and policies.

**Principle Duties / Responsibilities:**

- Sales Order Processing

* Including: customer set up, Order entry (web portal 55%; email 45%), capturing payment when required.

* Process customer Returns and issue Credit Memo for the authorized returns

- General Customer Service

* Answer customer phone calls, and emails related to (product questions, availability, troubleshooting or catalog requests, purchase orders, order status).

* Inform customers about our new products and advise them on products that may suit their needs.

* Process and follow up on Damage Claims

- Sales & Marketing

* Provide access to media Files, online brochures and images.

* Support sales on inquiries from designers, architects and contractors regarding large projects.

**Required Knowledge / Skills:**

* Consumer Service skills with technical product

* Able to function with a high level of independence while adhering to policies and procedures.

* Proven performance skills. Demonstrated ability to establish trust, communicate effectively and promote a positive work environment

* Exceptional verbal and written communication skills, positive and enthusiastic demeanor, willingness to learn, ability to work under pressure and multi-tasking skills required

* Must exhibit a professional, team oriented attitude with the ability to develop positive relationships with peers, managers and partner / vendor organizations

* Computer proficiency including Microsoft Office, Quickbooks a plus

* Lighting or furniture industry knowledge preferred

** Featured Benefits**

** Inferred from the description for this job**

* Medical insurance

* Dental insurance

* Vision insurance

* 401(k)

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Pablo Designs San Francisco, California, United States

** Customer Service Representative - Industrial Market**

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