Customer Success Manager for Cannabis Tech Company

2 weeks ago


Los Angeles, United States Sorting Robotics Full time
Company Overview:

At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.

Job Description:

We are seeking a proactive and passionate Customer Success Manager to join our dynamic team. In this role, you will be pivotal in building and maintaining strong relationships with our customers, ensuring they receive outstanding support and achieve maximum value from our products.

Responsibilities:

  • Develop customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
  • Provide detailed onboarding and training to customers, ensuring a seamless integration of our technologies into their business operations.
  • Implement strategies that will help customers maximize the use of our product.
  • Serve as the primary point of contact for customer inquiries and issues, resolving them in a timely and effective manner.
  • Collaborate with the sales and engineering teams to better understand customer needs and tailor products accordingly.
  • Regularly update clients on product features and functionalities.
  • Gather customer feedback to inform necessary improvements and innovations within the company.
  • Monitor customer health metrics and develop action plans to address any issues proactively.
Join us at Sorting Robotics, where you can be a part of a team that's not just about innovation, but also about making a real difference in the industries we serve. We look forward to hearing from you

Requirements

Qualifications:
  • Knowledge of cannabis and the cannabis industry is preferred.
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 3+ years of experience in customer success or account management, preferably in the technology or robotics industry.
  • Strong understanding of customer success principles and practices.
  • Excellent communication and interpersonal skills, with a knack for building rapport with clients.
  • Proactive problem solver with a strong analytical mindset.
  • Ability to manage multiple priorities and tasks in a dynamic environment.
  • Familiarity with CRM software and KPI metrics.
Benefits
  • Salary Range: $65,000 to 85,000 USD (Depending on Experience)
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan


  • Los Angeles, United States Sorting Robotics Full time

    **Company Overview**: At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies. We are seeking a proactive and passionate...


  • Los Angeles, United States Sorting Robotics Full time

    Job DescriptionJob DescriptionCompany Overview:At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success and value through our technologies.Job Description:We...

  • Cannabis Route Sales

    1 month ago


    Los Angeles, United States Cannabis Couture Full time

    Job DescriptionJob Description We are a Cannabis Cultivation company that specializes in premium high-end cannabis products, and is also a distribution partner! Through organic growth we've expanded and gained market share through proven sales and marketing strategies, and looking for a highly motivated Cannabis Sales Representative to join our fast...

  • Catalyst Cannabis

    4 days ago


    Los Angeles, United States Catalyst Cannabis Co. Full time

    **Catalyst Cannabis Brand Ambassador** **Work Location**: California (travel required) **Position**:Brand Ambassador **Job Type**: Part-time 20-25 Hours per Week **Pay Rate**: $18 per hour At Catalyst, we are at the forefront of California's cannabis industry with 27 open dispensaries throughout the state. We operate under the motto of "Weed for the...


  • Los Angeles, United States Sorting Robotics Full time

    Job description Sorting Robotics Inc. is a fast-growing cannabis tech startup revolutionizing the industry with our robotic innovations. We are seeking a Marketing & Brand Manager to join our team and play a key role in driving the growth and success of our brand. RESPONSIBILITIES Develop and implement marketing strategies and campaigns to increase brand...


  • Los Angeles, United States Sorting Robotics Full time

    Job description Sorting Robotics Inc. is a fast-growing cannabis tech startup revolutionizing the industry with our robotic innovations. We are seeking a Marketing & Brand Manager to join our team and play a key role in driving the growth and success of our brand. RESPONSIBILITIES Develop and implement marketing strategies and campaigns to increase brand...


  • Los Angeles, United States Sorting Robotics Full time

    Job DescriptionJob DescriptionJob descriptionSorting Robotics Inc. is a fast-growing cannabis tech startup revolutionizing the industry with our robotic innovations. We are seeking a Marketing & Brand Manager to join our team and play a key role in driving the growth and success of our brand.RESPONSIBILITIESDevelop and implement marketing strategies and...


  • Los Angeles, United States Dutchie Full time

    About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities...

  • Highway Cannabis

    2 weeks ago


    Los Angeles, United States Highway Cannabis CO Full time

    Job DescriptionJob DescriptionDescriptionHighway Retail is looking for friendly individuals with a positive attitude and willingness to work with the public to join our team as a Cannabis Consultant (Consultant). The Consultant's role is a hybrid of bartending and pharmacology; they are welcoming and engage in friendly and positive conversation while...

  • Highway Cannabis

    5 days ago


    Los Angeles, United States Highway Cannabis CO Full time

    Job DescriptionJob DescriptionDescription The Retail Supervisor is responsible for all retail systems and protocols of HWY are implemented and maintained, ensuring operational excellence. The RS should maintain a store presence on afull-time basis, and focus on facilitating the fluid functioning and communication of all of HWY'svarious departments. The...


  • Los Angeles, United States Coronado Nursery Full time

    Job DescriptionJob DescriptionJob Title: Cannabis Nursery SalesmanLocation: South CaliforniaCompany Overview: Coronado Nursery is an indoor cannabis nursery dedicated to cultivating and providing high-quality indoor cannabis teens to licensed growers. We pride ourselves on our commitment to excellence, fulfilling customer needs and innovation in the cannabis...


  • Los Angeles, United States CXApp US, Inc. Full time

    Job Description Job Description Salary: Who We Are: At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey...


  • Los Angeles, United States Pragma Platform Full time

    Job DescriptionJob DescriptionAbout PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of...


  • Los Angeles, United States Nobel AGR Full time

    **This position will require travel from 2 facilities. One in Van Nuys, CA and the other in Downtown Los Angeles, CA** **Responsibilities**: - Implement integrated pest management strategies to minimize and control pests in the cultivation facility. - Conduct regular inspections of the cultivation rooms to identify and monitor pest populations, plant...

  • General Manager

    3 days ago


    Los Angeles, CA, United States ACCUR Recruiting Services Full time

    Ideal Profile We need an executive with previous general management of a cannabis business in California. Responsibilities Serve as the General Manager and Chief Operating Officer of the Prestige business being accountable for end-to-end business product life cycle meets the business needs. Lead a cross-functional internal team and work in...


  • Los Angeles, United States Lyt Delivery Part time $18

    Delivery is seeking passionate individuals to represent our cannabis delivery service which prides itself on our customer experience. Our delivery drivers are responsible for providing exceptional and professional service to all customers throughout the day. It is imperative that they represent the brand with professionalism, passion, and provide extensive...


  • Los Angeles, United States CXApp US, Inc. Full time

    Job DescriptionJob DescriptionSalary: Who We Are:At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, places and things. Our flagship product the “CXApp” is a workplace experience platform for the enterprise. Our technologies and solutions help enterprise customers deliver a comprehensive business journey in...


  • Los Angeles, United States California Cannabis Full time

    California Cannabis is a growing fully licensed micro business, pre-ICO cannabis dispensary looking for part-time and full-time budtenders. We are looking to expand our 3 retail locations with individuals who are energetic, friendly, knowledgable, and self-motivated. California Cannabis is looking for someone personable, detail orientated, trustworthy,...

  • Cannabis Trimmer

    4 weeks ago


    Los Angeles, United States The Cure Company Full time

    Weed Trimmer Hours 6am - 2pm / 2 pm - 10-30pm ; 5 days a week Position: Entry Level Trimmers Description: We are looking for motivated individuals, eager to learn entry level skills in the Cannabis Industry. We are hiring to trim 100% legal medical marijuana with or without experience. We employ all ages 21+. We can offer you steady work, a nice...


  • Los Angeles, United States MMD Hollywood Full time

    Job DescriptionJob DescriptionMMD Inc in Los Angeles, CA is looking for sales representative / budtender to join our strong team. We are located on 1515 N Cahuenga Blvd. Our ideal candidate is a self-starter, ambitious, professional and hard-working. We are a Legal cannabis dispensary in the heart of Hollywood seeking part-time budtender / reception with...