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Customer Success Manager, California
4 months ago
About Dutchie
Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.
Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.
About This Job
Our Mid-Market customer success management team is growing and we are looking to add a California-based Customer Success Manager. Dutchie Mid-Market CSMs are responsible for developing and nurturing our top clients and fostering strong relationships to help our dispensary partners succeed. We are looking for a proactive, relationship-focused individual who loves to get hands-on with clients in the field. Customer-obsession is a must for this role as you’ll be representing the Dutchie values in every interaction.
What You'll Do...
Meet with customers - virtually and in person when available
Work cross-functionally with other customer facing and product teams
Strategically focus on delivering and communicating positive ROI to our clients on a frequent and consistent basis; throughout the customer lifecycle
Deliver concise communication between all internal and external parties. Setting accurate expectations with customers.
Use available tooling to analyze all available product data to identify trends and/or patterns which lead to specific insights about client performance and product feature adoption
Execute independently and ahead of deadline on all things department driven initiatives, KPIs and Operating Principles tethered to CS as well as the overall org
Effectively partner and communicate with cross functional teams when applicable
Gather and present data to clients and large groups in a Business Review format and/or quarterly conversations
What You Bring...
California Cannabis Experience
3+ years of customer-facing work navigating complex problems
SaaS experience is required
Embody and represent our Dutchie Values
Understanding of the nuances of the cannabis industry and challenges our dispensary partners may face
Experience working within the operations of the cannabis industry
It's a bonus if you...
Start up experience
You’ll Get…
We are targeting a starting salary of $90,000 based on the intended level for this role. There may be flexibility on individual compensation packages based candidate skillet, experience, qualifications and other position-related factors.
In addition to cash compensation, our total rewards package includes:
Full medical benefits including dental and vision plans to ensure you always have the best care.
Equity packages in the form of stock options to all employees.
Technology (hardware, software, reading materials, etc..) allowance
Flexible vacation and sick days
At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
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