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Hybrid Help Desk Support II

3 months ago

Bethesda, United States latitude Full time
Job Title: Help Desk Support Tech II

Location: Bethesda, MD (Hyrbid 3-4 days a week on-site)

Hourly Rate: $25 - $29 per hour

Clearance: Public Trust Clearance (Mandatory)

Position Type: Full-Time

Job Description:

We are seeking a skilled and experienced Help Desk Support Tech II to join our dynamic IT team. This role is primarily remote, but requires mandatory on-site presence every Tuesday at our Bethesda, MD office. The ideal candidate will have a strong background in both Mac and Windows operating systems, professional experience in IT support, and the ability to obtain a public trust clearance.

Key Responsibilities:

Provide technical support for Mac and Windows systems.

Troubleshoot hardware and software issues.

Perform routine maintenance and updates.

Assist users with IT-related problems and inquiries.

Ensure timely resolution of support tickets.

Collaborate with team members to improve IT support processes.

Qualifications:

Experience: Minimum of 2+ years of professional experience in IT support, specifically with Mac and Windows systems.

Certifications: Must possess one of the following certifications or obtain it within the first 90 days of employment:

Foundation Certificate in IT Service Management (ITIL) v3 or higher

MTA: Microsoft Technology Associate

MCSA: Microsoft Certified Solutions Associate

MSCE: Microsoft Certified Solutions Expert

Apple Certified Associate

Mac Integration Basics (current or current -1 version)

Apple Certified Support Professional (current or current -1 version)

CompTIA A+

CompTIA Network+

CompTIA Security+

Jamf Certified Tech

Jamf Certified Expert

Clearance: Ability to obtain and maintain a Public Trust Clearance.

Background Checks: Must pass drug and background checks.

Skills and Abilities:

Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and in a team environment.

Detail-oriented with strong organizational skills.

Adaptable and able to manage multiple tasks effectively.

Benefits:

Competitive hourly rate ($25 - $29 per hour)

Flexible work schedule with remote work options

Opportunity for professional growth and development

Collaborative and supportive team environment