IT Help Desk Manager

4 weeks ago


Bethesda, United States MSR - Metro Staffing Resources Full time
  • IT Help Desk ManagerLocation: Onsite (Limited Remote Flexibility)We're on the lookout for a dedicated IT Help Desk Manager to join our team.
  • In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk.
  • This position offers both hands-on technical leadership and managerial responsibilities, driving the efficient delivery of IT support services.
  • Experience: Accumulate a minimum of 8 years of experience in IT support services, preferably within the biotech or pharmaceutical industry.
  • Tech Stack Proficiency: Familiarity with O365, Active Directory, Azure, and Amazon Web Services (AWS) is a plus.
  • Document Management: Experience with access management in document management systems like SharePoint and : Background in website management is a desirable skill.
  • Mobile Device Management: Proficiency in administrating mobile device management, particularly with Intune, is advantageous.
  • Single Sign-On (SSO): Experience with single sign-on (SSO) solutions like OKTA is beneficial.

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