Programming Specialist
4 months ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
Utilize multiple software systems to define, program, and process new alarm installations. Provide technical support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.?
Position Summary
- Performs user, operational and technical support services via telephone, email, internet, and intranet, for Securitas Technology associates and external customers.
- Escalates non-documented issues to next level of support or management as required.
- Interface with, Field associates, Headquarters Support Organizations, Sales, Parts Facilities, customers and others as required.
- Customer & Technical support includes operational, installation and support 24x7x365 on a rotating, on-call basis.
- Support provided to Securitas Technology associates and external customers.
- May include use and configuration, data analysis, system and user operational guidance and problem analysis/resolution
Responsibilities
- Assist field technicians with the installation of alarm equipment through programming multiple types of alarm panels.?
- Perform system tests with technicians and customers.?
- Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options.?
- Test equipment with customer or Securitas field associates for verification of proper operation of alarm equipment?
- Utilize several software programs to upload and download essential data to alarm program boards.?
- Edit and maintain video router information.?
- Receive and enter zone descriptions, instructions and responses into MAS once individual zones have been tested from the install site.?
- Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions.?
- Process and maintain cellular account information by placing service calls to technicians to check the cell backup unit for excessive airtime.?
- Follow up on pending installation accounts over one year old by verifying with sales representatives, customers, field technicians, and managers.?
- Process Remote Programming change requests by downloading to alarm panels. Includes pin number changes, user updates. Inform customers of prices for customer options such as remote programming.?
- Remote arm and disarm customer panels.?
- Troubleshoot alarm program problems, for field technicians and customers, such as test timer reporting, open and close reports, all zone reporting functions.?
- Assist customer with arming, disarming, and pin number changes over the phone.?
- Handle confidential customer paperwork & emails.?
- Process and enter contracts into MAS after C.A.R.E team leaves, by verifying prices and assigning account numbers.?
- Move files electronically to the new file retention system?
- Respond to incoming alarms on multiple systems by accurately documenting each action taken for historical records. Dispatch police, fire or guard service for alarm signals as necessary. Notify customer of alarm problems.?
- Perform all database functions after hours, as it becomes necessary.?
- Take care of additional projects and functions, as they arise, in EMC. Monitor multiple internal electronic systems for proper operation to assure customers of continuous response to alarm activity.?
- Monitor and protect integrity of?UL?& ULC requirements for security facility.?
- Process customer correspondences, account files, and authorized personnel records for each monitored location.?
- File paper records of alarm activity, electronically?and?customer change requests forms as required for proper documentation for UL & ULC certificate.?
- Participate in associate team meetings, providing feedback to the appropriate management staff.?
- Portray a positive, professional attitude at all times, also providing positive encouragement to all associates resulting in teamwork?
- Perform other function as required for successful operation of the organization.
Minimum Requirements?
- High School diploma or equivalent required, Associates degree?preferred
- 3-5 years of work experience?
- Skilled in process documentation, project tracking, and prioritization?
- Knowledge of MAS,?MASVideo, Bosch RPS, Honeywell COMPASS, DMP?Remotelink,?Pacom?GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO?
- Exceptional customer communication skills
Securitas offers comprehensive benefits including:
- Highly competitive salary
- Company training and industry leading certification program
- Opportunity for annual merit pay increases
- Paid company training
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday, and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
-
Program Scheduler Specialist
1 hour ago
Anaheim, California, United States Harris Geospatial Solutions Full timeJob Title: Program Scheduler SpecialistJob Summary:We are seeking a highly skilled Program Scheduler Specialist to join our team at Harris Geospatial Solutions. As a Program Scheduler Specialist, you will be responsible for developing and maintaining complex integrated schedules for all budgeted work, incorporating changes, challenging inputs to the...
-
Program Scheduler Specialist
2 days ago
Anaheim, California, United States Harris Geospatial Solutions Full timeJob Title: Program Scheduler SpecialistAt Harris Geospatial Solutions, we are seeking a highly skilled Program Scheduler Specialist to join our team. As a key member of our program management team, you will be responsible for developing and maintaining complex integrated schedules for all budgeted work.Key Responsibilities:Develop and maintain integrated...
-
Program Finance Specialist
2 weeks ago
Anaheim, California, United States L3 Technologies Full timeJob Title: Specialist, Program FinanceJob Summary:The Specialist, Program Finance will provide financial support to project teams, ensuring accurate planning, tracking, and analysis of projects. This role will assist in generating reports, forecasts, and variance analysis, as well as interface with program management, accounting, and customers.Key...
-
Program Scheduler Specialist
2 weeks ago
Anaheim, California, United States Harris Geospatial Solutions Full timeJob Title: Program Scheduler SpecialistJob Summary:The Program Scheduler Specialist will be responsible for developing and maintaining complex integrated schedules for all budgeted work, incorporating changes, challenging inputs to the schedules from the cost account managers, and aggressively resolving issues.Key Responsibilities:Develop and prepare formal...
-
Maximum Allowable Cost Programs Specialist
7 days ago
Anaheim, California, United States VirtualVocations Full timeVirtualVocations is seeking a skilled Maximum Allowable Cost Programs Specialist to join our team. As a key member of our team, you will be responsible for assessing provider appeals inquiries and recommending actions based on pricing resources. You will also coordinate and monitor MAC services, providing educational support to network providers....
-
Lead, Material Program Management Specialist
4 weeks ago
Anaheim, United States L3Harris Technologies Full timeJob SummaryThe Lead, Material Program Management Specialist will be responsible for leading a cross-functional team to develop and execute a robust supply chain strategy for key programs across L3Harris Technologies. This individual will collaborate with functional leaders to institute tailored practices and approaches for successful execution on early...
-
Clinical Program Manager
3 weeks ago
Anaheim, California, United States Patterns Full timeAbout PatternsWe are a nationwide community of compassionate individuals dedicated to serving others selflessly. Our mission is to provide empathetic and functional ABA support to children and adults with behavioral needs.Job SummaryWe are seeking a highly experienced and skilled Behavioral Services Specialist to join our team. As an integral part of our...
-
Culinary Specialist
3 weeks ago
Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full timeJob SummaryThe Culinary Specialist coordinates production activities with food service personnel in the preparation of food and in the maintenance of food service regulations, including standards of quality, temperature, safety, and sanitation. Prepares meals for patients, physicians, employees, and special functions. Performs supervisory duties in the...
-
Surgical Nurse Specialist
4 weeks ago
Anaheim, California, United States AHMC Healthcare Full timePosition Overview:The Surgical Nurse Specialist plays a crucial role in supporting the surgical team by performing a blend of nursing and medical responsibilities. This position involves advanced surgical assisting skills, including but not limited to, providing surgical exposure, managing tissue, suturing, ensuring hemostasis, and utilizing various surgical...
-
Medical Support Specialist
2 weeks ago
Anaheim, California, United States Concentra Full timeMedical Support Specialist Job DescriptionAt Concentra, we are seeking a highly skilled Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients.Key Responsibilities:Perform routine medical and testing procedures under direct supervision of the treating...
-
Education and Training Specialist
3 weeks ago
Anaheim, California, United States Magnolia Elementary Full timeAbout the RoleWe are seeking a highly skilled and dedicated Education and Training Specialist to join our team at Magnolia Elementary. As an Autism Education Specialist, you will play a critical role in supporting students with autism and developing effective educational strategies.Key ResponsibilitiesDesign and implement individualized education plans...
-
Adult Rehabilitation Program Intake Specialist
3 weeks ago
Anaheim, United States The Salvation Army Full timeAbout the RoleThe Salvation Army is seeking a highly skilled and compassionate Intake Coordinator to join our Adult Rehabilitation Program team. As an Intake Coordinator, you will play a critical role in supporting the program's mission to provide a safe and supportive environment for individuals seeking to overcome addiction and achieve rehabilitation.Key...
-
Intake Coordinator
3 weeks ago
Anaheim, United States The Salvation Army Full timeAbout the RoleThe Salvation Army is seeking a highly skilled and compassionate Intake Coordinator to join our Adult Rehabilitation Program team. As a key member of our program, you will play a vital role in supporting the rehabilitation journey of men and women seeking to overcome addiction and achieve a better life.Key ResponsibilitiesScreening and Intake:...
-
Patient Registration Specialist
4 weeks ago
Anaheim, California, United States KPC GLOBAL MEDICAL CENTERS INC. Full timePatient Registration Specialist Job OverviewThe Patient Registration Specialist plays a crucial role in the healthcare system by efficiently processing patient admissions and ensuring a high standard of service. This position involves conducting thorough patient interviews, clarifying hospital protocols, and outlining financial obligations. The specialist...
-
Behavioral Intervention Specialist
2 weeks ago
Anaheim, California, United States Intercare Therapy Full time{"title": "Behavioral Intervention Specialist", "content": "Job SummaryWe are seeking a skilled Behavioral Intervention Specialist to join our team at Intercare Therapy. As a Behavioral Intervention Specialist, you will work with children affected by autism and their families to provide in-home behavioral intervention services.ResponsibilitiesProvide...
-
Community Support Specialist
4 weeks ago
Anaheim, California, United States Park Anaheim Healthcare Center Full timePark Anaheim Healthcare Center is looking for a dedicated Community Support Specialist to become an integral part of our team. Under the direct oversight of the Social Services Director, your primary role will be to assist in various functions of the Social Services department, ensuring compliance with current Federal, State, and Local regulations, as well...
-
Culinary Specialist
13 hours ago
Anaheim, California, United States Compass Group Careers Full timeJob SummaryWe are seeking a skilled Culinary Specialist to join our team at Levy, a leading provider of food and beverage services. As a Culinary Specialist, you will be responsible for preparing high-quality food items according to standardized recipes and instructions.Key ResponsibilitiesPrepare food items according to established recipes and...
-
IT Specialist in Application Development
7 days ago
Anaheim, United States Velocity Enterprises Full timeJoin Our Team as an IT SpecialistWe are seeking a motivated and enthusiastic apprentice to join our team at Velocity Enterprises in Lippstadt. As an IT specialist, you will have the opportunity to work on a variety of projects, including application development, business intelligence, and workflow and database systems.Key Responsibilities:Plan, develop, and...
-
CNC Machining Specialist
3 weeks ago
Anaheim, California, United States Coast Pneumatics Full timeCNC Machining Specialist Role at Coast PneumaticsWe are seeking a skilled CNC Machining Specialist with expertise in programming. The successful applicant should possess a robust background in machining processes and practical experience in CNC programming. This position involves programming and operating CNC machinery, interpreting technical schematics, and...
-
Project Controls Specialist
1 week ago
Anaheim, California, United States Russell Tobin Full timeProject Controls Specialist **Job Summary** We are seeking a highly skilled Project Controls Specialist to join our team at Russell Tobin. As a key member of our Architecture & Facilities Engineering Team, you will contribute to strategic planning and scheduling tasks to support our clients entertainment resort. **Key Responsibilities** * Provide data...