Customer Service Representative

2 months ago

Brea, United States Radiometer Full time

In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

The bilingual Customer Service Representative for Radiometer is responsible for ensuring customer satisfaction by way of processing orders in a timely manner for our Canadian customers.

This position is part of the Customer Service team located in Brea, CA or Cleveland, OH and will be on a weekly Hybrid work schedule that consists of two days in office and three days working remotely. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Customer Service team and report to the Customer Service Manager responsible for overall customer satisfaction and leading the department. If you thrive in a supporting role and want to work to build a world-class Customer Service organization role and want to work to build a world-class Customer service organization -read on.

In this role, you will have the opportunity to:

  • Answer phones in a timely and efficient manner in a call volume support setting
  • Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI)
  • Knowledgeable on our products and special projects as deemed vital by the manager and maintain a level of accuracy and efficiency both as a department and individually
The essential requirements of the job include:
  • High school diploma/GED or higher
  • Experience in customer service including order entry, follow-up with customers, office experience
  • Bilingual in English/French
It would be a plus if you also possess previous experience in:
  • 2+ years' customer facing work experience
  • Strong time management with a sense of urgency
  • Medical Device experience


At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

The hourly range for this role is $23-$25/hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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