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Client Service Representative at VCA Mueller
2 months ago
Seeking a Veterinary Client Service Representative
VCA Mueller Pet Medical Center is seeking a full-time experienced Client Service Representative to join our team. We are an AAHA accredited, busy, and progressive 24-hour emergency and general practice veterinary hospital with 14 doctors on staff.
This exciting full-time position is multifaceted, requiring a positive team player who is detail-oriented and has compassion and empathy for pets and people. At VCA Mueller Pet Medical Center, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why join The VCA Mueller Family?
We are passionate about supporting Client Service Representatives and are committed to your personal career development and your well-being. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary career has to offer. At VCA, we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team
401(k) Savings Plan with employer contribution
Comprehensive medical, dental & vision insurance with HSA/FSA
Employee assistance program
Generous pet care discounts
Paid vacation, sick, parental, and bereavement leave
100% employer-paid life insurance and short-term & long-term disability insurance
Free wellness subscriptions to Head Space plus a Lyra Health Wellness platform for coaching, therapy, meditation and more
Opportunities to give back to the community through VCA initiatives and a strong shelter partnership
Upward mobility within the Veterinary Industry
And so much more…
At VCA Mueller, we can offer a variety of work schedules that can meet your work-life balance goals. This full-time position pays $18 - $19 per hour depending on experience as well as a $3 shift differential for the evening shifts.
Why We Want you
As the face of VCA Mueller, the Client Service Representative (CSR) sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
Providing excellent client service including greeting clients and their pets, answering telephones, guiding clients and their pets to exam rooms, etc.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Processing payments, updating accounts, scanning documents, etc.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the lobby is neat and clean at all times—both inside and outside.
The Ideal Candidate:
Will have the ability to work in a highly collaborative fast-paced environment.
A strong work ethic with the capacity to work a flexible schedule. One weekend work day required per week.
Positive and professional attitude is a must
Must be available for 10am-7pm, 12pm-9pm, or 1pm-10pm shifts
Apply now We look forward to getting to know you
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