Current jobs related to Senior Customer Success Manager - Austin - WalkMe
-
Senior Customer Success Manager
2 weeks ago
Austin, United States Vital Interaction Full timeJob DescriptionJob DescriptionAre you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions...
-
Senior Customer Success Manager
1 week ago
Austin, United States Vital Interaction Full timeReplies within 24 hours Are you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions not only...
-
Senior Customer Success Manager
2 weeks ago
Austin, United States Vital Interaction Full timeAre you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions not only meet but exceed...
-
Senior Customer Success Manager
3 months ago
Austin, United States Recurly Full timeAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Senior Customer Success Manager
2 weeks ago
Austin, United States Recurly Full timeAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Senior Customer Success Manager
3 weeks ago
Austin, United States Recurly Full timeAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Senior Customer Success Manager
6 days ago
Austin, Texas, United States Q2 Software, Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Q2 Software, Inc. As a key member of our customer success team, you will be responsible for coaching and guiding a team of Customer Success Managers in selling our company's products and services, as well as maintaining relationships with existing accounts.Key...
-
Senior Customer Success Manager
3 months ago
Austin, United States Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+...
-
Senior Customer Success Manager
3 weeks ago
Austin, United States DISCO Full timeYour Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.. They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named...
-
Senior Customer Success Manager
2 months ago
Austin, United States DISCO Full timeYour Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.. They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named...
-
Senior Customer Success Manager
2 weeks ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Austin, Texas, United States Amazon Inc Full timePosition Overview:The Strategic Account Services (SAS) division is in search of a Senior Customer Success Manager to influence the evolution of our initiatives.Key Responsibilities:The Senior Customer Success Manager is responsible for driving growth and enhancing the experience for some of the most significant Sellers on the Amazon platform. This role...
-
Senior Customer Success Manager
1 month ago
Austin, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Senior Customer Success Manager
2 months ago
Austin, United States The Ladders Full timeAs passionate about our people as we are about our mission. What We're All About: Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...
-
Senior Customer Success Manager
4 weeks ago
Austin, United States Q2 Full timeAs passionate about our people as we are about our mission. What We're All About : Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their...
-
Senior Customer Success Manager, Enterprise
1 month ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Senior Customer Success Manager, Enterprise
2 months ago
Austin, Texas, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Customer Success Manager
3 months ago
Austin, United States Dealhub Full timeDescription DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team, who will ensure...
-
Senior Manager, Customer Success Engineering
2 weeks ago
Austin, Texas, United States Adobe Full timeAbout Adobe At Adobe, we are dedicated to transforming the world through innovative digital experiences. We empower everyone—from budding creators to established brands—with the tools they need to design and deliver outstanding digital interactions. Our passion lies in enabling individuals to create stunning images, videos, and applications,...
-
Senior Manager, Customer Success Engineering
2 weeks ago
Austin, Texas, United States Adobe Full timeAbout Adobe At Adobe, we are dedicated to transforming the world through innovative digital experiences. We empower everyone—from budding creators to established brands—with the tools necessary to design and deliver outstanding digital interactions. Our passion lies in enabling individuals to create stunning visuals, engaging videos, and dynamic...
Senior Customer Success Manager
1 month ago
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and exceed their goals. You will report to the Director of Customer Success. What You'll Own Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion. Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score. Educate customers on the most relevant features of their specific requirements. Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe. Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and exceed their goals. Work with internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success). Monitor customer health to reach out to customers before risks escalate and identify remediation options. Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand. Utilize available data and customer knowledge to identify risks, then take the necessary steps to document your plan and mitigate the risk. What You'll Need to Succeed 7+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 100 companies and their executives. Experience managing a quarterly retention and growth quota. You've maintained a book of 4-6 Strategic customer accounts. Increase customer satisfaction, adoption, and retention applying to a technical product. High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities. Must be able to work 3 days per week in Raleigh or Austin office. What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. We value collaboration and understand the importance of a healthy work-life balance. To support, we offer: Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance. WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more Our job titles may span more than one career level. The starting OTE for this role is between $150,000 and $170,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package. #J-18808-Ljbffr
