Current jobs related to Senior Customer Success Manager - Austin - Workday
-
Senior Customer Success Manager
1 week ago
Austin, Texas, United States Caliber Sourcing Full timeJob Title: Senior Customer Success ManagerPlivo is seeking a Senior Customer Success Manager to cover a portfolio of customers in the United States and Canada.The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and...
-
Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeJob Title: Senior Customer Success ManagerThe RolePlivo is seeking a Senior Customer Success Manager to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a...
-
Senior Customer Success Manager
4 weeks ago
Austin, United States Plivo Full timeThe Role: Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure...
-
Senior Customer Success Manager
2 days ago
Austin, Minnesota, United States Caliber Sourcing Full timeJob Title: Senior Customer Success ManagerAbout the Role:Caliber Sourcing is seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for managing a portfolio of customers, developing and nurturing long-term relationships, and establishing yourself as a trusted advisor. You will liaise between...
-
Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeThe RoleWe are seeking a seasoned Senior Customer Success Manager to join our team at Plivo. As a key member of our customer-facing organization, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our cloud communications platform.As a Senior Customer Success Manager, you will work...
-
Senior Customer Success Manager
1 month ago
Austin, United States Caliber Sourcing Full timeJob Description The Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely...
-
Senior Customer Success Manager
1 month ago
Austin, United States Plivo Full timeThe Role Plivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada. The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross- functional internal teams in a proactive and timely manner to ensure...
-
Senior Customer Success Manager
3 weeks ago
Austin, United States Plivo Full timeThe RolePlivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada.The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure the...
-
Senior Customer Success Manager
1 month ago
Austin, United States Plivo Full timeThe RolePlivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada.The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure the...
-
Senior Customer Success Manager
1 month ago
Austin, United States Plivo Full timeThe RolePlivo is seeking a Senior Customer Success Manager (CSM) to cover a portfolio of customers in the United States and Canada.The Senior CSM will develop and nurture long-term relationships, establishing themselves as a trusted advisor. They will liaise between customers and cross-functional internal teams in a proactive and timely manner to ensure the...
-
Senior Customer Success Manager
4 months ago
Austin, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Senior Customer Success Manager
3 weeks ago
Austin, Texas, United States Plivo Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Plivo. As a Senior Customer Success Manager, you will be responsible for developing and nurturing long-term relationships with our customers, establishing yourself as a trusted advisor and driving customer loyalty.Key ResponsibilitiesManage a portfolio of...
-
Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Caliber Sourcing Full timeJob Opportunity **Senior Customer Success Manager** Plivo is seeking a seasoned professional to join our team as a Senior Customer Success Manager. As a key member of our customer success team, you will be responsible for developing and nurturing long-term relationships with our customers in the United States and Canada. **Key Responsibilities** * Manage...
-
Senior Customer Success Manager
3 weeks ago
Austin, Texas, United States Motorola Solutions Full timeJob Title: Senior Customer Success ManagerAt Motorola Solutions, we're committed to helping our customers achieve their goals and objectives in the public safety sector. As a Senior Customer Success Manager, you will play a critical role in ensuring our customers get the most out of our solutions and services.Key Responsibilities:Partner with customers to...
-
Senior Customer Success Manager
4 weeks ago
Austin, Texas, United States Plivo Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Plivo. As a Senior Customer Success Manager, you will be responsible for developing and nurturing long-term relationships with our customers, establishing yourself as a trusted advisor and driving customer loyalty.Key ResponsibilitiesManage a portfolio of...
-
Senior Customer Success Manager
3 weeks ago
Austin, Texas, United States Nexthink Full timeAbout NexthinkNexthink is a leading provider of digital employee experience management software, empowering IT leaders to deliver exceptional digital experiences to their employees. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges and create...
-
Senior Customer Success Manager
3 weeks ago
Austin, Texas, United States Q2 Full timeJob Title: Senior Customer Success ManagerQ2 is seeking a seasoned professional to lead the success of a portfolio of financial institutions across their Q2 journey.Key Responsibilities:Develop and maintain strong relationships with customers and internal partners to ensure a deep understanding of customer business goals.Align Q2 innovations with customer...
-
Senior Customer Success Manager
2 months ago
Austin, United States Vital Interaction Full timeAre you passionate about creating unparalleled customer experiences? Are you skilled in cultivating strong relationships with executives? As our Senior Customer Success Manager, you'll be the driving force behind our most valuable customer relationships, transforming challenges into opportunities and ensuring our solutions not only meet but exceed...
-
Senior Customer Success Manager
2 weeks ago
Austin, Texas, United States Forcepoint Full timeAbout the RoleForcepoint is seeking a highly skilled Senior Customer Success Manager to join our team. As a key strategic team member, you will play a critical role in delivering value to our customers and building strong, trusting relationships with them.Key ResponsibilitiesUnderstand customer goals for utilizing Forcepoint cybersecurity solutions and help...
-
Senior Customer Success Manager
1 week ago
Austin, Texas, United States Nexthink Full timeAbout the RoleNexthink is the leader in digital employee experience management software. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints, enabling IT teams to solve complex technical challenges, create productive workplaces, and deliver happy employees in the digital workplace.We are seeking a...
Senior Customer Success Manager
3 months ago
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Come join our team and experience Workday
As a Workday Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through regular reviews, we identify achievements and uncover fresh opportunities for success.
Our team has diverse backgrounds and experiences, all unified in our mission to empower our customers to succeed. We are a global organization spanning North America, EMEA, and APAC.
About the Role
The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs.
Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success
Responsibilities:
- Focused on high-touch, curated experiences for Workday's most strategic accounts working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of our customers' journey
- Acting as a strategic partner with insights into customer's objectives and driving product adoption by aligning Workday's features and functionality with customers' overall business needs
- Ability to understand and identify Workday services and offerings and how they help meet customer's objectives leading to upsell opportunities
- Works on a diverse scope of situations where data analysis requires evaluation of to prioritize and drive resolution
- Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience.
- Creating customer champions and advocates
- A proficient knowledge of Workday products, services and offerings.
- Self-sufficient management of a portfolio of 25 customers in the United States.
- Detailed & prioritized account plan development, including product adoption strategies and the identification of any upsell opportunities.
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements.
Basic Qualifications
- 5-10 years in a Customer Success role that includes customer growth, adoption and issue resolution at both the business owner and senior leadership levels.
- Customer management experience in a complex software or SaaS environment. .
- Functional domain expertise with Financials (in addition to HCM/Payroll) is preferred.
- Consistent track record to collaborate and build positive relationships with customers including the executive level.
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership.
- Bachelor degree or equivalent work experience; Business or Technical degree preferred.
- Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management).
- Ability to travel up to 30%.
Critical skills essential to the role: Conflict resolution, critical thinking, data analysis, executive presence, influencing, active discovery, managing ambiguity, negotiation, problem-solving, product acumen, stakeholder management
Workday is proud to be an equal opportunity workplace.
Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.
You may view the Workday's Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on their corresponding links.
Workday is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at accommodations@workday.com.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.TX.Austin
Primary Location Base Pay Range: $103,300 USD - $155,000 USD
Additional US Location(s) Base Pay Range: $98,200 USD - $182,000 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process
