Technical Support Manager

3 weeks ago


Dallas, United States K2 Partnering Solutions Full time

One of our esteemed client is looking to hire a seasoned Technical Account Manager to ideally work in a hybrid model in their Dallas office. This is a contract assignment for a period of 12 months and surely extend.



Do you have the skills to fill this role Read the complete details below, and make your application today.

As a Technical Support Manager you will manage multiple enterprise level customers who have bought cloud solution products and are in the stage of migration, enhancements and or implementation.

Role:

  • Manager client support experience and deliver a personalized support service to clients
  • Understanding of security policies and provide technical support and customer support issues
  • Weekly reporting, managing resolutions and escalation management
  • Provide updates on new products and feature enhancements

Skills:

  • Minimum 8 years of technical support or services delivery experience, adept at providing guidance to diverse clientele.
  • Extensive client-facing sales experience, preferably with large enterprises.
  • Proficiency in network security technology, including next-generation firewalls and cloud security.
  • Strong communication skills, with the ability to articulate technical issues to various audiences and thrive in collaborative environments.


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