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Technical Support Representative

4 months ago

Dallas, United States GTN Technical Staffing and Consulting Full time

Technical Support Representative – Night Shift


HIGHLIGHTS

Degree Requirements: Bachelor’s degree from an accredited university or college strongly preferred.

Location: 1st week onsite for training then remote with occasional onsite as needed. (Dallas, TX)

Position Type: 3+ year contract. Potential for contract to hire depending on needs and your performance.

Hourly Rate: $25hr W-2

Residency Status: US Citizens and US Permanent Residents only, as sponsorship is not being offered at this time.


Our client is one of the world’s leading professional services firms, renowned for delivering excellence in audit, tax, consulting, and financial advisory services. As part of our commitment to exceptional client service and operational efficiency, we are seeking a dedicated and motivated individual to join our team as an Application Support Specialist.


Job Description:

They are looking for an enthusiastic and detail-oriented Technical Support Representative to provide technical support for their enterprise applications. This is an excellent opportunity for someone eager to start a career in application support within a prestigious and dynamic environment. The successful candidate will be part of a team that ensures the smooth operation of critical business applications during night shifts.


Shifts: Rotating (you must be open to rotating shifts). Exclusive Night Shift is available


Key Points

  • We are looking for a Technical Support / Help Desk / Software Support / Helpdesk professional
  • Support provided is roughly 90% by email, 10% by phone
  • This is a team of top tier help desk, software support, technical support, chat support professionals. This is where professionals go to work with other professionals


You Must Have

  • A professional appearance and demeanor with excellent written and spoken English


What Your Background Should Look Like

  • A Bachelor’s degree from an accredited university or college
  • 1+ years of technical phone, chat or email support / software support


You Will Be a Perfect Fit If You Have

  • Are open to rotating shifts (there are a limited number of straight day shifts and night shifts)
  • Flexible with scheduling and working OT if needed.