Associate Customer Service Representative

3 weeks ago

Lincoln, United States Nichols College Full time

Associate Customer Service Representative (SCO-E) Recruitment began on July 23, 2024 Expires August 30, 2024 Full-Time Job | Exploring General Business & Beyond Associate Customer Service Representative Service Center Operations – East 20 Blackstone Valley Place, Lincoln RI 02865 Thank you for considering Amica as part of your career journey, where your future is our business . At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees Job Overview: This position involves telephone contact to assist and service policyholders with their insurance needs. Candidates should have previous service experience, a professional telephone manner, and the ability to work well with others. Responsibilities: Conduct professional telephone conversations to service customer accounts in a high call volume environment Problem-solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone Gain customer trust and respect by establishing and maintaining effective relationships Demonstrate a high standard of customer service Collaborate with others in a team setting Salary and Work Schedule: A starting annual salary of $41,053. The 37.5-hour work schedule will be non-traditional hours: Weekdays 3:00pm-10:30pm with two consecutive weekdays off and regular daytime hours every Saturday and Sunday. Training hours may vary. A shift differential of 15% may apply. A hybrid schedule of three days in-office and two days working from home may be available once trained to work independently. Total Rewards: Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation – at least 13 vacation days in the first 12 months, with the possibility of more depending on the role Holidays – 14 paid holidays observed Sick time – 6 days sick time at hire, plus 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting, plus annual 3% non-elective employer contribution Annual Success Sharing Plan – Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Opportunities for advancement in a successful and growing company Qualifications: High school diploma or equivalent education required Previous insurance background is a plus, but not required Excellent interpersonal and communication skills Computer keyboard and processing skills After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) About Amica: Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine, and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders. Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. #J-18808-Ljbffr

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