Customer Service Representative

4 weeks ago

Lincoln, United States searlarch Full time
Job Overview

We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients.

If you have the desired skills and qualifications required for this role, you can send in your applications to us.

Responsibilities
  • Update and maintain customer information in the database.
  • Provide customers with all the information that they require.
  • Keep track of customer accounts by recording their account information and the issues they have reported.
  • Handle customer complaints actively and ensure its resolution on time.
  • Take orders and calculate the charges by processing customers' information.
  • Resolve customer complaints on time and ensure the quality of services is maintained.
  • Handle change in policies of the company and explain them to the customer.
  • Generate sales leads for our clients.
  • Maintain a record of all the tasks undertaken and submit it to the higher management.
Requirements
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.

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