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Customer Service Representative

2 months ago

Lincoln, Nebraska, United States Liberty First Credit Union Full time
Job Overview

Liberty First Credit Union is seeking a highly motivated and customer-focused Member Service Representative to join our team in Lincoln. As a key member of our service team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a thorough understanding of our products and services, making recommendations to members as needed.
  • Participate in ongoing training and development to stay up-to-date on industry trends and best practices.
  • Contribute to a positive and inclusive work environment, fostering a culture of teamwork and respect.

Requirements:

  • Positive and cheerful attitude, with a passion for delivering exceptional customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a financial services setting.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program, designed to help you succeed in your role and advance your career.
  • A fun and dynamic work environment, with opportunities for professional growth and development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.