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Wedding and Special Events Manager

2 months ago

Kennedy Space Center, United States Hilton Full time

Join us in creating a legacy within a brand you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton's luxury portfolio is seeking a dynamic Wedding and Special EventsManager

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort features 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

In this role, you will craft events with creativity to maximize revenue and enhance the event experience. A crucial aspect is the maintenance of established relationships with weddings and social accounts. As an Event Manager specializing in Weddings and Social events, your responsibilities encompass documenting events and liaising with hotel departments and clients to guarantee uniform, superior service during all stages of the events. You will pinpoint opportunities to boost revenue through upselling and offering additional features to produce outstanding events. Moreover, you will serve as the main point of contact for the event planner following the initial handover at the venue.

Want to learn more? News Release on Conrad Orlando

Why join the Conrad brand?

The modern luxury concept empowers you to deliver:

  • Personalized service with authenticity and passion
  • Impactful experiences
  • Creativity in our products and services
What will I be doing?

As the Wedding and Special Events Manager, your duties include negotiating business through proposals and contracts to secure deals. You will creatively design menus and events to maximize both revenue and the event experience. It's also your responsibility to maintain existing relationships with corporate and social accounts. In this role, you will handle event documentation and coordinate with Sales, hotel departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases. This position typically manages complex events. You are expected to ensure a smooth transition from sales to service and back to sales. You will identify opportunities to maximize revenue by upselling and offering enhancements to create exceptional events. Acting as the primary contact for the event planner after turnover on property, you are accountable for their experience. Additionally, you may assist and represent the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:
  • Organize, plan and prioritize your duties by developing plans and goals.
  • Timely communication to internal and external clients via telephone, email, written documents or in person.
  • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
  • Demonstrate knowledge of job systems, products, systems, and processes.
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
  • Selling and influencing both internal and external clients.
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
  • Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
  • Participate in customer site inspections and assist with the sales process as necessary.
  • Other duties as necessary based on business needs.
  • Regular attendance.
What are we looking for?
  • Minimum Years of Experience: two (2) years Hospitality related experience at manager level.
  • Experience of Supervision or management of 1-3 people.
  • Other requirements: Travel percentage: 10%
  • The ideal candidate will have previous hotel/hospitality experience with weddings, galas and other social events. Delphi and Luxury experience is preferred.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of the hotel property management systems (Delphi.fdc)
    Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment.

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