Event Hospitality Server

1 week ago


Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Position Title: On-Call Banquet Server

Location: Orlando, FL

Company: Wyndham Hotels & Resorts

Job Overview:

The On-Call Banquet Server plays a crucial role in ensuring the successful execution of food and beverage service during various banquet events. This position involves setting up and serving meals in accordance with the established standards of the hotel.

Qualifications:

  • High school diploma or equivalent preferred.

Physical Demands:

  • Flexibility to work long hours as needed.
  • Ability to lift and carry items weighing up to 50 pounds occasionally, and up to 20 pounds frequently.
  • Capability to remain standing for the duration of the shift.

Essential Skills:

  • Excellent verbal and written communication skills to interact effectively with guests and team members.
  • Strong listening skills to address and clarify any concerns from guests and staff.
  • Proactive approach to guest service, ensuring a friendly and courteous atmosphere.

Responsibilities:

  • Attend all required meetings and training sessions.
  • Maintain consistent attendance as per the scheduling needs of the hotel.
  • Adhere to grooming standards, including wearing nametags.
  • Follow all safety and operational guidelines set by Wyndham Hotels & Resorts.
  • Maintain confidentiality of all sensitive information.
  • Demonstrate initiative by anticipating the needs of guests and operations.
  • Perform additional duties as assigned by management.

Core Expectations:

  • Exhibit attentiveness, friendliness, and professionalism towards guests and colleagues.
  • Complete preparatory tasks and side work to ensure prompt service.
  • Demonstrate knowledge of menu items and provide accurate descriptions to guests.
  • Serve guests in a courteous and professional manner, adhering to hotel standards.
  • Address guest complaints and communicate issues to management when necessary.
  • Set tables according to hotel specifications.
  • Keep the banquet storage area organized and stocked with necessary supplies.
  • Clean banquet areas post-event and ensure proper storage of equipment.
  • Prepare rooms according to event specifications and meal functions.
  • Follow proper money handling procedures during service.
  • Ensure overall guest satisfaction throughout the event.

Company Overview:

Wyndham Hotels & Resorts is the largest hotel franchisor globally, managing a diverse portfolio of over 20 brands across 9,000 hotels in more than 80 countries. Our mission is to provide exceptional experiences for travelers, supported by a robust rewards program.

We are committed to fostering a welcoming environment for our guests and employees alike, ensuring that every interaction reflects our dedication to service excellence.

Employment Type: On-Call


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