Customer Service Associate

4 months ago

Bethlehem, United States St. Lukes Health Network Full time

Customer Service Associate page is loaded **Customer Service Associate**

**Customer Service Associate**

locationsBethlehem, PA - 801 Ostrum St time typeFull time posted onPosted Today job requisition idR082073 ***St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset Individually and together, our employees are dedicated to satisfying the mission* *of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.***

The Customer Service Associate will be responsible for assisting Technologists, Radiologists, and other physicians in the caring for their patients. The Customer Service Associate coordinates patient record activities, plays a role in patient care and customer service, communicates with departments involving patient care delays, calling verbal reports to ordering physicians, retrieving blood work, and serving as a support liaison for the Radiology Department.**JOB DUTIES AND RESPONSIBILITIES:**

* Answers all incoming calls to the reading room and/or radiology front desk area. Promptly triages and accurately relays all messages to the appropriate personnel in the department.

* Excels at effective and positive communications (both verbal and written). Uses skills to bolster the department/organization image.

* Demonstrates proper telephone techniques and etiquette according to hospital policy. All calls are answered within three (3) rings. Records and reports accurate messages to the appropriate department personnel.

* Demonstrates competency in the knowledge of the EPIC modules appropriate to job

* Accurately adheres to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.

* Complies with the established chain of command for the reporting of work related

* Calls verbal reports as necessary. Accurately documents this transaction on the check-in document and log, if available.Documents communication regarding findings in Result Tracker.

* Completes clerical functions including filing, copying, and faxing as necessary.

* Scheduling duties performed according to department guidelines. Handles all requests for emergent radiology studies. Involves supervisor if scheduling conflicts exist.

* Assists with direct patient care and the care of the patients family members based on the needs of the department.

**PHYSICAL AND SENSORY REQUIREMENTS:**

Standing for up to 2 hours per day, up to 1 hour at a time. Sitting for up to 8 hours per day, up to 4 hours at a time. Walking for up to 4 hours per day in 15 minute increments. Continuous use of hands and handling. Manual dexterity in order to type on keyboard for up to 1 hour for data entry. Occasionally carrying objects of up to 25 pounds. Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, depth perception and peripheral vision.

**EDUCATION:**

High School Graduate or equivalent.

**TRAINING AND EXPERIENCE:**

Experience in office procedures such as faxing, excellent telephone skills and computer experience required. Skills demonstrative of handling multiple tasks simultaneously. Medical terminology necessary.

*Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's*

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Founded in 1872, (SLUHN) is a fully integrated, regional, non-profit network of more than 17,000 employees providing services at 14 campuses and 300+ outpatient sites. With annual net revenue of $2.7 billion, the Networks service area includes 11 counties: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. Dedicated to advancing medical education, St. Lukes is the preeminent teaching hospital in central-eastern Pennsylvania. In partnership with Temple University, St. Lukes established the Lehigh Valleys first and only regional medical school campus. It also operates the nations longest continuously operating School of Nursing, established in 1884, and 38 fully accredited graduate medical educational programs with 347 residents and fellows. St. Lukes is the only Lehigh Valley-based health care system to earn Medicares *five-star* ratings (the highest) for quality, efficiency and patient satisfaction. St. Lukes is both a Leapfrog Group and Healthgrades *Top Hospital* and a Newsweek Worlds *Best Hospital*. U.S. News & World Report ranked St. Lukes #1 in the Lehigh Valley and #6 in the state. Three of IBM Watson Healths *100 Top Hospitals* are St. Lukes hospitals. St. Lukes flagship University Hospital has earned the *100 Top Major Teaching Hospital* designation from IBM Watson Health nine times total and seven years in a row, including in 2021 when it was identified as THE #1 TEACHING HOSPITAL IN THE COUNTRY. In 2021, IBM Watson Health also named St. Lukes among the *15 Top Health Systems* nationally. Utilizing the Epic electronic medical record (EMR) system for both inpatient and outpatient services, the Network is a multi-year recipient of the *Most Wired* award recognizing the breadth of the SLUHNs information technology applications such as telehealth, online scheduling and online pricing information. St. Lukes is also recognized as one of the states lowest cost providers..

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