Coordinator-Customer Service
2 weeks ago
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Carries out all other duties assigned by the Clinic Manager in a timely manner.
- Completes assigned goals.
Education
Preferred: Collegiate or medical trade completion. Associates Degree
Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Experience
Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.
Special Skills
Preferred: Proficient with 10-key.
Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
- Competitive salaries
- Paid vacation/time off
- Continuing education opportunities
- Generous retirement plan
- Health insurance, including dental and vision
- Sick leave
- Service awards
- Free parking
- Short-term disability
- Life insurance
- Health care and dependent care spending accounts
- Education assistance/continuing education
- Employee referral program
Job Summary:
Position: 12842 - Coordinator-Customer Service
Facility: NEA - Clinic
Department: NE Care Coordination Mob
Category: Administrative Non Clinical Support
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:AR:Jonesboro
Located in the Jonesboro and Northeast Arkansas metro area
-
Coordinator-Customer Service
2 weeks ago
Jonesboro, United States Baptist Memorial Full timeSummary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....
-
Coordinator-Customer Service
7 days ago
Jonesboro, United States Baptist Memorial Full timeSummary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....
-
Coordinator-Customer Service
7 days ago
Jonesboro, United States Baptist Memorial Full timeSummary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....
-
Coordinator-Customer Service Lead
6 days ago
Jonesboro, United States Baptist Memorial Full timeSummary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....
-
Coordinator-Customer Service
7 days ago
Jonesboro, United States Baptist Memorial Healthcare Corporation Full timeSummary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as...
-
Coordinator-Customer Service
2 weeks ago
Jonesboro, United States Baptist Memorial Full timeSummary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....
-
Family Service Trainee
4 weeks ago
Jonesboro, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program,...
-
Jonesboro, United States Optus, Inc. Full time $18Benefits:401(k).401(k) matching.Dental Insurance.Employee assistance program.Flexible spending account.Health insurance.Health savings account.Life insurance.Paid time off.Referral program.Tuition reimbursement.Vision insurance.Schedule:8-hour shift.Day shift.Monday to Friday.Overtime.Weekend availability.About Optus, Inc.We deliver IT and telephony...
-
Customer Service Manager
4 weeks ago
Jonesboro, United States Trinity Rail Full timeTrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...
-
Customer Service Manager
4 weeks ago
Jonesboro, United States Trinity Rail Full timeTrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...
-
Customer Service Manager
4 weeks ago
Jonesboro, United States Trinity Rail Full timeTrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...
-
Retail Customer Service Cashier
6 days ago
Jonesboro, United States Love's Travel Stops & Country Stores, Inc. Full timeAddress: 5101 East Parker Road Jonesboro, AR, 72404 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...
-
Customer Service
5 days ago
Jonesboro, United States Snap Tire Inc Full timeJob DescriptionJob DescriptionDescription:DescriptionPosition: CSR/Inside SalesSnap Tire, a leader in wholesale tire distribution based in Jonesboro, Georgia. We are currently looking to add a successful full-time inside salesperson to complement our growing team.About Snap Tire: Snap Tire supports local tire shops, auto repair shops, auto dealers, and...
-
Retail Customer Service Cashier
6 days ago
Jonesboro, United States Love's Travel Stops & Country Stores Full timeReq ID: 434784 Address: 5101 East Parker Road Jonesboro, AR, 72404 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Love Customer Service, Cashier, Retail, Service, Commercial Driver, Customer
-
Remote Customer Service Representative
6 days ago
Jonesboro, United States Verizon Communications, Inc. Full time**Remote Customer Service Representative** * Job # 591664 * Date posted - 2022-02-04 Share this Job **** **When you join Verizon** Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a better future....
-
Customer Service Support Lead
2 weeks ago
Jonesboro, United States Staffmark Full timeSearching for a job; Staffmark can help! As one of the largest national commercial staffing companies in the country, Staffmark has more than 50 years of experience in the industry. We have the resources to help you find the right job for you. Staffm Customer Service, Support, Lead, Service, Retail, Staffing, Staff
-
Project Coordinator
5 days ago
Jonesboro, United States Optus, Inc. Full time $24Benefits:401(k).401(k) matching.Dental Insurance.Employee assistance program.Flexible spending account.Health insurance.Health savings account.Life insurance.Paid time off.Referral program.Tuition reimbursement.Vision insurance.Schedule:8-hour shift.Day shift.Monday to Friday.Overtime.Weekend availability.About Optus, Inc.We deliver IT and telephony...
-
Construction Coordinator
2 weeks ago
Jonesboro, United States SERVPRO of Jonesboro Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesDental insuranceFree food & snacksHealth insuranceOpportunity for advancementVision insuranceSERVPRO of Jonesboro Construction Coordinator - This is an office position with career path training to become a Construction Superintendent. Extensive office and computer knowledge is...
-
Customer Service Representative
5 days ago
Jonesboro, United States Bob Gist - State Farm Agent Full timeJob DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...
-
Customer Service Representative
6 days ago
Jonesboro, United States Arisa Health Full timeArisa Health is seeking a Customer Service Representative in our Jonesboro Children's Outpatient program.A high school diploma or equivalent is required. One to two years of experience in a related field is required. The position will be scheduling appointments on behalf of therapists, running reports in internet sites as well as Microsoft Excel, and...