Coordinator-Customer Service

4 weeks ago

Jonesboro, United States Baptist Memorial Full time

Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.Responsibilities + Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.+ Performs daily and monthly close out procedures for internal controls and cash balancing.+ Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.+ Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.+ Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.+ Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.+ Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.+ Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.+ Carries out all other duties assigned by the Clinic Manager in a timely manner.+ Completes assigned goals.Requirements, Preferences and Experience Education Preferred: Collegiate or medical trade completion. Associates Degree Minimum: Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Experience Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology. Special Skills Preferred: Proficient with 10-key. Minimum: Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.About Baptist Memorial Health Care At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.At Baptist, We Offer: + Competitive salaries + Paid vacation/time off + Continuing education opportunities + Generous retirement plan + Health insurance, including dental and vision + Sick leave + Service awards + Free parking + Short-term disability + Life insurance + Health care and dependent care spending accounts + Education assistance/continuing education + Employee referral program Job Summary: Position: 12842 - Coordinator-Customer ServiceFacility: NEA - ClinicDepartment: NE Care Coordination MobCategory: Administrative Non Clinical SupportType: Non ClinicalWork Type: Full TimeWork Schedule: DaysLocation: US:AR:JonesboroLocated in the Jonesboro and Northeast Arkansas metro area REQNUMBER: 20190

  • Coordinator-Customer Service

    4 weeks ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as...

  • Coordinator-Customer Service

    3 weeks ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....

  • Coordinator-Customer Service

    3 weeks ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....

  • Coordinator-Customer Service

    1 week ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....

  • Coordinator-Customer Service

    3 weeks ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....

  • Coordinator-Customer Service

    1 week ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....

  • Coordinator-Customer Service

    1 week ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....

  • Coordinator-Customer Service Lead

    3 weeks ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....

  • Coordinator-Customer Service Lead

    1 week ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....

  • Coordinator-Customer Service

    3 weeks ago

    Jonesboro, United States Baptist Memorial Healthcare Corporation Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as...

  • Coordinator-Customer Service

    4 weeks ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....

  • Coordinator-Customer Service

    1 week ago

    Jonesboro, United States Baptist Memorial Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required....

  • Family Service Trainee

    1 month ago

    Jonesboro, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program,...

  • Family Service Trainee

    1 week ago

    Jonesboro, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program,...

  • Family Service Trainee

    1 week ago

    Jonesboro, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a sales trainee, learn the industry, products, product finance / insurance options, services as well as use of Customer Relationship Management software and proprietary contracting software. Throughout the training program,...

  • Telecommunications Services Coordinator/Dispatcher

    3 weeks ago

    Jonesboro, United States Optus, Inc. Full time $18

    Benefits:401(k).401(k) matching.Dental Insurance.Employee assistance program.Flexible spending account.Health insurance.Health savings account.Life insurance.Paid time off.Referral program.Tuition reimbursement.Vision insurance.Schedule:8-hour shift.Day shift.Monday to Friday.Overtime.Weekend availability.About Optus, Inc.We deliver IT and telephony...

  • Telecommunications Services Coordinator/Dispatcher

    1 week ago

    Jonesboro, United States Optus, Inc. Full time $18

    Benefits:401(k).401(k) matching.Dental Insurance.Employee assistance program.Flexible spending account.Health insurance.Health savings account.Life insurance.Paid time off.Referral program.Tuition reimbursement.Vision insurance.Schedule:8-hour shift.Day shift.Monday to Friday.Overtime.Weekend availability.About Optus, Inc.We deliver IT and telephony...

  • Customer Service Manager

    1 month ago

    Jonesboro, United States Trinity Rail Full time

    TrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...

  • Customer Service Manager

    1 month ago

    Jonesboro, United States Trinity Rail Full time

    TrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...

  • Customer Service Manager

    1 month ago

    Jonesboro, United States Trinity Rail Full time

    TrinityRail is searching for Customer Service Manager in Jonesboro, AR! We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop. What you'll do:Responsible for end-end sales, operations & planning...