Customer Service Manager
4 weeks ago
TrinityRail is searching for Customer Service Manager in Jonesboro, AR We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop.
What you'll do:
- Responsible for end-end sales, operations & planning processes
- Serve as the point of contact between the plants and customers
- Review all documents prior to inbound inspection; outbound disposition
- Develop standard operating procedures for all costumer-facing processes
- Monitor and track shop car turnaround times
- Participate in weekly calls with corporate regarding plant activity and car flow updates
- Ensure accurate status of all cars in Railcar Rx
- Answer questions regarding the status of car flow
- Manage all inbound and outbound
- Manage the Revenue forecasting
- Supervise 3-6 employees directly
- Develop alternate method(s) for digitizing car documentation
What you'll need:
- Bachelor's Degree or equivalent combination of education and experience
- 5+ years in the transportation/ logistic field
- 5+ years in the customer service field
- Experience managing teams
- Highly functional in all Microsoft Office products
- Excellent to multi-task in a fast-paced environment
- Ability and desire to work in a team environment
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