Customer Service Manager

3 weeks ago


Jonesboro, United States Trinity Rail Full time

TrinityRail is searching for Customer Service Manager in Jonesboro, AR We provide a complete array of railcar maintenance services. The ideal candidate would enhance the customer experience by optimizing the flow of information throughout the operations process within the shop.


What you'll do:


  • Responsible for end-end sales, operations & planning processes
  • Serve as the point of contact between the plants and customers
  • Review all documents prior to inbound inspection; outbound disposition
  • Develop standard operating procedures for all costumer-facing processes
  • Monitor and track shop car turnaround times
  • Participate in weekly calls with corporate regarding plant activity and car flow updates
  • Ensure accurate status of all cars in Railcar Rx
  • Answer questions regarding the status of car flow
  • Manage all inbound and outbound
  • Manage the Revenue forecasting
  • Supervise 3-6 employees directly
  • Develop alternate method(s) for digitizing car documentation


What you'll need:


  • Bachelor's Degree or equivalent combination of education and experience
  • 5+ years in the transportation/ logistic field
  • 5+ years in the customer service field
  • Experience managing teams
  • Highly functional in all Microsoft Office products
  • Excellent to multi-task in a fast-paced environment
  • Ability and desire to work in a team environment



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