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Customer Success Manager, Casualty
1 month ago
CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish. Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy’s digital transformation. At CCC, our mission is to keep people’s lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers. The Role The primary objective of the Casualty Customer Success Manager is to work with the Group Vice President and Account Managers in building strong relationships with clients and to ensure they are optimizing Casualty products and services. They will also address operational and service management issues associated with the Casualty team. This role is also a subject matter expert in CCC products and in expressing their value propositions. This is a remote role with around 25-30% travel. Key Responsibilities: Support AMs in meeting specific client needs in managing an account. Act as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follow-up and close issues with clients. Develop operational scorecards for each designated account. Support sales management process (e.g. pipeline report, call report monitoring etc. for designated accounts). Provide and review management reporting with users and their management providing insight. Monitor account service plans to reduce issues and detect competitive threats. Interpret data, analyze results using statistical techniques and provide ongoing reports. Identify, analyze and interpret trends or patterns in complex data sets. Requirements: 4-year degree or equivalent work experience required. 2-3 years of service experience preferred. 1st party casualty experience is a must (PIP and MedPay). Knowledge of the Insurance Industry required. Strong ability to identify, analyze and interpret trends or patterns in complex data sets. Strong project management and coordination skills preferred. CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement. CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. Each team member plays an important role in the company’s success and has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees. #J-18808-Ljbffr
